Senior Staff Product Designer, AI Assistant
ServiceNow · Posted Oct 29
Cloud-based workflow automation and artificial intelligence platform services
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About the role
The Product Design team focuses on empathizing with users and customers to create product experiences they love. This role shapes the enterprise AI assistant experience within Slack and Microsoft Teams, working closely with engineering and product management. It owns strategic design initiatives and defines end-to-end experiences and interaction patterns across assistant surfaces.
What you will do
- Own strategic design initiatives for Slack and Teams, shaping product direction and building a best-in-class AI assistant that transforms how employees work.
- Define end-to-end experiences, interaction patterns, and frameworks that extend across assistant surfaces, bringing broader product innovations into chat and shaping the wider experience through your work.
- Provide strategic direction and hands-on design leadership, partnering closely with India-based engineering teams and global product and design leaders.
- Keep initiatives aligned with the broader assistant strategy, sharing insights and decisions across teams and building a cohesive experience.
- Elevate design quality through craft, mentorship, and influence across the organization.
Skills used in this role
What the employer is looking for
- 10+ years of relevant design experience, with a portfolio demonstrating exceptional interaction design, systems thinking, and end-to-end product ownership.
- Experience leading complex, cross-product initiatives and influencing product strategy across multidisciplinary teams.
- Experience designing AI-powered products, collaboration tools, or enterprise workflows. Familiarity with Slack or Microsoft Teams is a plus.
- Strong hands-on design skills, from concepts and prototypes through detailed specifications and implementation.
- Ability to navigate ambiguity, balance user needs with platform constraints, and communicate decisions clearly across global teams.
- A track record of mentoring designers and raising the bar for product experiences.
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
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