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Senior Solutions Architect

New Relic · Posted Nov 4

Cloud-based application performance monitoring, telemetry analytics, and intelligent observability services

Atlanta, Georgia, USA; Baltimore, Maryland, USA; Chicago, Illinois, USA; Dallas, Texas, USA; Detroit, Michigan, USA; Houston, Texas, USA; Indianapolis, Indiana, USA; Las Vegas, Nevada, USA; Madison, Wisconsin, USA; Orlando, Florida, USA; Philadelphia, Pennsylvania, USA; Phoenix, Arizona, USA; Portland, Oregon, USAFull-timeRemote · United StatesSenior Level4+ years$226K–$283K yearly<25 applicants
SaaSCloudTech & DevOpsArtificial Intelligence & Machine LearningBig DataBusiness/Productivity SoftwareGrowth Stage
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About the role

New Relic is a global observability platform company that helps customers gain insight into complex systems. Within the Strategic Solutions Architect organization, Solutions Architects act as trusted advisors supporting customers’ observability transformation initiatives. This role leads blueprint engagements, designs solutions for observability gaps, and develops reference architectures and technical content while working with sales and technical success teams.

What you will do

  • In collaboration with sales and technical success managers, you will lead blueprint engagements that ultimately guide the customer on how to achieve their observability goals with the New Relic platform while also aligning with the business.
  • Understand and document the customer's current and desired state of observability and design solutions to address identified gaps.
  • Engage with customers on-site and remotely to accelerate transformation initiatives and observability maturity for New Relic customers and prospects.
  • Build the brand, trust, and credibility in the observability space by developing artifacts such as reference architectures, technical blogs, conference presentations, and a field resource repository.
  • Continuously improve your technical, communication, and professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others.

Skills used in this role

What the employer is looking for

  • 4+ years of professional experience developing in at least one programming language such as Java, Python, or Golang.
  • Bachelor’s degree in Computer Science (or equivalent).
  • Hands-on experience and functional understanding of OpenTelemetry standards and other OSS such as Prometheus and Grafana.
  • Experience in observability with New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs, or other observability platforms.
  • Understanding of Incident Management and Service Level measurement approaches (SLI/SLO).
  • Experience with DevOps, SRE, and Platform Engineering service delivery disciplines.
  • Hands-on experience with cloud-native technologies - Kubernetes, Docker, serverless.
  • Presentation and communication skills at both technical and executive levels.
  • Ability to analyze and interpret business requirements and customer interactions to anticipate and guide their needs.
  • Ability to communicate effectively with all levels of the customer organization, from executive to developer/practitioner level.

Benefits and support

  • healthcare
  • dental
  • vision
  • parental leave and planning
  • mental health benefits
  • 401(k) plan and match
  • flex time-off
  • 11 paid holidays
  • volunteer time off

About New Relic

New Relic logo

New Relic

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New Relic is an intelligent observability company that provides a cloud-based platform for monitoring, debugging, and optimizing software applications and infrastructure. Its platform helps developers, engineers, and enterprise leaders track real-time telemetry data to reduce system downtime and accelerate incident resolution. Formerly a publicly traded company, New Relic was acquired by private equity firms Francisco Partners and TPG in late 2023.

Industry
SaaS
Company size
2500-5000 employees
Founded
2008
Location
San Francisco, California, USA
Funding stage
Private Equity-Backed

Funding

Private Equity-Backed · $6.88B raised

Francisco PartnersTPG Inc.BenchmarkInsight PartnersT. Rowe Price
  • 2023-11-09Private Equity Buyout$6.5B

Leadership

AW
Ashan Willy

Chief Executive Officer

AA
Ashish Agarwal

Chief Financial Officer

LN
Lauren Nemeth

Chief Revenue Officer

BE
Brian Emerson

Chief Product Officer

KW
Katrina Wong

Chief Marketing Officer

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