Senior Solution Engineer - Support
Chargebee · Posted Oct 22
Subscription management, recurring billing, and revenue growth infrastructure services
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About the role
Chargebee is a subscription billing and revenue management platform used by SaaS and subscription-first businesses to process recurring revenue, with a 500+ person team working remotely and in micro-offices worldwide. The Product Support team delivers technical support to customers running Chargebee's billing and revenue management products, including integrations with tools such as Salesforce, NetSuite, QuickBooks and Xero. This role provides advanced technical product support, troubleshoots API integrations using tools like Postman, and works in 24*7 shifts.
What you will do
- Offer advanced technical product support via various mediums to clients by developing in-depth knowledge of our product offerings.
- Understand the technical setup of the customer and utilize tools like Postman to test and troubleshoot API-related issues.
- Understand the external tools like Salesforce, Netsuite, and Quickbooks that the product integrates with and provide optimal solutions.
- Understand the pain points of the customers and convert them into product capabilities.
- Apply the acquired product knowledge to convert technical know-how into easily understandable knowledge articles that can help with self-serve capabilities.
- Follow a holistic approach to solving the customer problems by providing solutions rather than answers to the customer’s queries, Make use of the industry experience to come up with innovative solutions that help increase efficiency.
- Supporting customers 24*7 and working in shifts.
Skills used in this role
What the employer is looking for
- Bachelor's degree in Computer Science or certification in relevant technologies or equivalent practical experience.
- Proven experience working with APIs, frontend technologies like javascript.
- Excellent communication skills.
- 5-10 years of experience working in a customer-facing role for a SaaS product.
- Prior experience working with at least one of the tools like Salesforce, Quickbooks, Xero, E-commerce platforms.
- Proven experience with payment gateways, subscription management tools, and invoicing tools within the Fintech realm
- Excellent problem solving, logical thinking capabilities.
- Flexibility to work in shifts.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Chargebee
Chargebee is a subscription management and recurring billing platform that automates revenue operations, invoicing, payments, and compliance for high-growth businesses. Its platform helps enterprises manage complex subscription lifecycles, usage-based pricing, and global tax configurations. Trusted by thousands of global innovators, Chargebee streamlines financial workflows from early-stage operations to multi-year enterprise contracts.
- Industry
- SaaS
- Company size
- 1000-5000 employees
- Founded
- 2011
- Location
- San Francisco, California, USA
- Funding stage
- Series H
Funding
Series H · $475M raised
- 2024-03-08Series H$5M
- 2022-02-01Series H$250M
- 2021-04-01Series G$125M
- 2020-10-01Series F$55M
- 2019-08-01Series D$14M
- 2018-03-01Series C$18M
Leadership
CEO & Co-Founder
CPO & Co-Founder
CTO & Co-Founder
Chief Financial Officer
Recent coverage
Chargebee Blog
Chargebee Named a Leader in 2026 Gartner® Magic Quadrant™ for Recurring Billing Applications for the Third Consecutive Year2026-08-18
Chargebee Blog
Chargebee and Twikey Partner to Connect Billing Directly With Bank Payments2026-07-15
Chargebee Blog
Agicap Selects Chargebee to Power Its Next Phase of Global Growth2026-03-10
Chargebee Blog
Chargebee Acquires Inai to Supercharge AI-Powered Payments Intelligence2025-09-15