Senior Solution Engineer
Chargebee · Posted Nov 2
Subscription management, recurring billing, and revenue growth infrastructure services
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About the role
Chargebee provides billing and monetization solutions for businesses with recurring revenue models. The Product Support team helps customers after go-live by troubleshooting complex billing and subscription workflows, debugging API and integration issues, and partnering with Product and Engineering to improve reliability and self-serve. This Senior Solution Engineer will own complex customer issues end-to-end across Chargebee’s product, APIs, and integrations, drive resolution with internal teams, and turn support patterns into product feedback and documentation.
What you will do
- Build deep product and API expertise to deliver advanced technical support across email, chat, and calls.
- Own and drive complex issues end-to-end by reproducing problems, troubleshooting systematically, and coordinating internal teams when needed to reach a confirmed resolution.
- Provide consultative support by understanding customer workflows and guiding best-practice configuration and integration choices.
- Troubleshoot customer API usage and integrations, including payload analysis and debugging in a test environment.
- Support integrations across CRM systems (HubSpot, Salesforce), finance platforms (NetSuite, Xero, Intacct), and payment gateways (Adyen, Authorize.net, Stripe).
- Identify recurring pain points and trends, and convert them into actionable feedback for Product and Engineering to improve the product and supportability.
- Create and improve self-serve content such as knowledge base articles, troubleshooting guides, and runbooks to reduce repeat tickets.
- Improve team efficiency through better workflows, tooling, and process improvements, while supporting customers 24/7 through rotational shifts.
Skills used in this role
What the employer is looking for
- Bachelor’s degree in Computer Science or equivalent practical experience
- 3+ years supporting a SaaS product in a customer-facing role, with strong debugging and problem-solving skills and a structured troubleshooting approach.
- Clear, polished communication with strong attention to detail and accuracy.
- Hands-on experience with APIs, HTTP fundamentals, and tools like Postman
- Working knowledge of JavaScript, and comfort reading code and API payloads
- Experience supporting or integrating with at least one ecosystem tool such as Salesforce, HubSpot, NetSuite, Xero, Intacct, QuickBooks, or similar platforms
- Familiarity with subscription billing concepts such as plans, coupons, invoices, taxes, and payment workflows
- Willingness to work rotational shifts
Preferred qualifications
- Experience troubleshooting high-scale APIs and complex integrations across multiple systems
- Strong grasp of advanced billing and revenue workflows such as proration, credits, refunds, dunning, and revenue recognition basics
- Familiarity with payment gateways and payment troubleshooting (for example Stripe, Adyen, Authorize.net), including webhooks and failure analysis
- Comfort with SQL and log analysis to trace issues end-to-end
- Strong documentation instincts, including writing KB articles and internal troubleshooting guides
Benefits and support
- Compensation and benefits are detailed in the job posting
About Chargebee
Chargebee is a subscription management and recurring billing platform that automates revenue operations, invoicing, payments, and compliance for high-growth businesses. Its platform helps enterprises manage complex subscription lifecycles, usage-based pricing, and global tax configurations. Trusted by thousands of global innovators, Chargebee streamlines financial workflows from early-stage operations to multi-year enterprise contracts.
- Industry
- SaaS
- Company size
- 1000-5000 employees
- Founded
- 2011
- Location
- San Francisco, California, USA
- Funding stage
- Series H
Funding
Series H · $475M raised
- 2024-03-08Series H$5M
- 2022-02-01Series H$250M
- 2021-04-01Series G$125M
- 2020-10-01Series F$55M
- 2019-08-01Series D$14M
- 2018-03-01Series C$18M
Leadership
CEO & Co-Founder
CPO & Co-Founder
CTO & Co-Founder
Chief Financial Officer
Recent coverage
Chargebee Blog
Chargebee Named a Leader in 2026 Gartner® Magic Quadrant™ for Recurring Billing Applications for the Third Consecutive Year2026-08-18
Chargebee Blog
Chargebee and Twikey Partner to Connect Billing Directly With Bank Payments2026-07-15
Chargebee Blog
Agicap Selects Chargebee to Power Its Next Phase of Global Growth2026-03-10
Chargebee Blog
Chargebee Acquires Inai to Supercharge AI-Powered Payments Intelligence2025-09-15