Senior Software Engineer - ServiceNow IRM
American Express · Posted Sep 28
Banking, credit card, payment network, and travel services
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About the role
The Enterprise Technology Services organization partners with every part of the American Express business to power growth and innovation, supporting technology engineering, architecture, infrastructure, and enterprise platforms with 24x7 support. This ServiceNow Integrated Risk Management (IRM) Senior Software Engineer II role sits within the Global Risk and Compliance Technology organization. The successful candidate will lead, coach and mentor an engineering team, drive technology excellence, and develop and implement GRC/IRM solutions — preferably in Archer and ServiceNow IRM — aligning engineering efforts with business objectives.
What you will do
- Lead, coach, mentor and grow the engineering talent within the team
- Foster innovation, collaboration and technology excellence
- Define and implement engineering roadmap in alignment with business needs
- Drive tech excellence, establish and implement coding standards, architecture principals and agile methodology.
- Collaborate with project manager and other partners to align with business goals. Ability to build positive relationships, operate effectively within large multi-functional teams, and influence business partners to drive ground-breaking change.
- Cultivate a culture of collaboration, learning and continuous improvement.
- Work with program delivery team and align team around the long-term roadmap.
- Identify gaps, provide feedback, and propose changes to implementation timeline and roadmap.
- Provide inputs to product owners with recommendations to drive program level objectives and goals.
- Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technology and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change
Skills used in this role
What the employer is looking for
- 3+ years as Senior Software Engineer I experience in Governance, Risk and Compliance (GRC) tools.
- Overall 12+ years of software development experience.
- Strong background in system architecture and engineering standard processes.
- Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB.
- Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS.
- Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the technology team to Senior leaders.
- An understanding of GRC/IRM industry trends.
- 5+ years Agile experience as well as hands on Scaled Agile Framework experience.
- BS or MS Degree in Computer Science, Computer Engineering, or other technology subject areas.
- Active Certified System Administrator certificate
Preferred qualifications
- Working knowledge of GCP.
- Typically has prior technology experience of systems analysis/programming.
- Experience writing/initiating JS utilities.
- Hold ServiceNow Certified Application Developer credentials.
- Conceptual architecture knowledge.
- Machine Learning or Generative AI knowledge by leveraging NowAssist is a plus, not mandatory
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Business Travel Executive
American Express Launches 'Next Generation' of Amex Corporate2026-10-01
American Express IR
American Express Declares Regular Quarterly Dividend on Common Shares2026-09-28
American Express IR
American Express Reports Second-Quarter 2026 Financial Results2026-07-24