Senior Software Engineer - Servicenow
LinkedIn · Posted Nov 4
Professional networking, job search, recruiting, online learning, and B2B marketing services
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About the role
The ServiceNow Platform team owns implementations and integrations for LinkedIn's global ServiceNow instance, supporting enterprise operations across IT Operations, HR, Finance, and Workplace systems. The role focuses on architecture, design, and extensibility of the platform, including CMDB, asset management, ITOM, and analytics. The Senior Software Engineer will design scalable ServiceNow solutions, govern CMDB and asset data, and mentor engineers while partnering with product, security, and operations stakeholders.
What you will do
- Maintain accountability for the integrity of code design, implementation, quality, data, and ongoing maintenance and operations; create technical specifications and write high‑quality, supportable, scalable code ensuring quality KPIs are met.
- Design, develop, and optimize complex ServiceNow solutions leveraging modern platform capabilities, best practices, and extensibility frameworks.
- Architect and govern CMDB and Asset Management solutions, ensuring data quality, normalization, reconciliation, lifecycle integrity, and operational reliability.
- Act as a technical authority across SAM (HAM/SAM Pro), ITOM (Discovery, Service Mapping, Event Management, Health), SPM, and enterprise analytics and reporting.
- Design scalable CMDB models that support ITOM visibility, asset lifecycles, compliance, reporting, and integration with downstream systems.
- Build and optimize Platform Analytics, Performance Analytics, and executive‑level dashboards to drive data‑informed decision‑making.
- Define technical patterns, guardrails, and reference architectures aligned with platform strategy and long‑term sustainment.
- Partner with Product Management, Business Stakeholders, Information Security, and Operations to translate strategic goals into robust technical solutions.
- Mentor engineers and provide architectural guidance through design reviews, code reviews, and technical coaching.
- Lead complex troubleshooting efforts, including CMDB health issues, discovery failures, integration bottlenecks, and performance degradation.
- Produce audit‑ready technical documentation, including solution designs, data models, and architectural diagrams.
Skills used in this role
What the employer is looking for
- BA/BS degree in Computer Science or related technical discipline, or equivalent practical experience.
- 10+ years of experience in software design and development, including algorithmic problem solving.
- Experience with data structures, algorithms, and design patterns.
- Hands‑on experience with ServiceNow HR/TSM modules, including Service Catalogs, Record Producers, Portal, Workflows, and Orchestration.
- Hands‑on experience with CMDB architecture, discovery, normalization, reconciliation rules, and CI lifecycle management.
- Experience with asset lifecycles, license compliance, software normalization, and hardware asset governance.
Preferred qualifications
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
- BS and 8+ years of relevant work experience, MS and 7+ years, or PhD and 4+ years.
- Experience in platform governance, upgrade strategies, and technical debt management.
Benefits and support
- Compensation and benefits are detailed in the job posting
About LinkedIn
LinkedIn is the world's largest professional network, connecting over a billion users globally to create economic opportunity. Owned by Microsoft, the platform provides tools for job searching, professional networking, B2B marketing, sales intelligence, and online learning. Through its data graph, it bridges the gap between global talent and enterprise organizations.
- Industry
- Professional Network
- Company size
- 10001+ employees
- Founded
- 2003-05-05
- Location
- Sunnyvale, California, USA
- Funding stage
- Public Company
Funding
Public Company · $103.5M raised
- 2003-11-01Seed$4.7M
- 2004-08-01Series A$10M
- 2007-01-15Series B$53M
- 2008-06-01Series C$22.7M
- 2014-05-15Post Ipo Debt$500M
Leadership
Chief Executive Officer
EVP of LinkedIn and Microsoft Office
President of Platforms and Digital Work
Senior Vice President & Chief Financial Officer
Senior Vice President & Chief Business Officer
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