Senior Software Engineer - IT
Dell Technologies · Posted Oct 26
Enterprise infrastructure, personal computers, servers, storage, and cloud technology solutions
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About the role
The Security Resiliency Organization is rebuilding fragmented, manually-run security processes into consolidated, AI-native workflows that run in production at scale. The role sits on the applied AI team as the most senior individual contributor, setting the engineering standard for agent reliability. This Agent Reliability Engineer position in Bangalore focuses on operating agentic security workflows in production, building observability and cost-measurement layers, and triaging failures across Kubernetes/Docker deployments.
What you will do
- You will keep agentic security workflows operating reliably in production, restoring service quickly when performance degrades.
- You will build the observability and performance-measurement layer that shows, in real time, how every workflow is running and what it costs.
- You will make monitoring a routine step for every new workflow rather than a bespoke effort each time.
- Operate agentic security workflows in production, sustaining availability, completion rate, latency and cost within defined service levels, using performance-measuring tools such as OpenTelemetry, Grafana, Datadog or Splunk.
- Build and operate the observability layer: execution traces across agent steps and tool calls, structured logging, health signals and dashboards, backed by PostgreSQL and Elasticsearch for metrics and log storage.
- Measure token consumption and cost per agent, workflow and run using tools such as LangFuse, reporting actual cost against expectation so overruns are visible early.
- Detect agent-specific failure modes – stalled or looping executions, tool call failures, credential and upstream API changes, silent quality degradation – and respond to restore service on Kubernetes/Docker-based deployments.
- Triage production issues to root cause, escalate defects to the building team with traces and reproduction detail, and maintain runbooks so operational knowledge does not depend on one person.
Skills used in this role
What the employer is looking for
- 5+ years in site reliability engineering, production operations or platform engineering, with direct responsibility for systems in production.
- Explicit, hands-on knowledge of performance-measuring and observability tools such as OpenTelemetry, Grafana, Datadog or Splunk – this is mandatory, not preferred, for this role.
- Python (or equivalent) proficiency to build monitoring tooling, automate operational tasks and read the code of the systems being operated.
- Working knowledge of Kubernetes and Docker for container operations, with infrastructure-as-code familiarity, plus PostgreSQL and Elasticsearch for metrics/log storage and querying.
- Cost and consumption tracking for metered services, including LLM token accounting, usage attribution and forecasting against quota or budget.
Preferred qualifications
- Direct experience with LLM tracing tools such as LangFuse for agent-run performance measurement, in addition to general observability platforms.
- Experience with LLM provider rate limits, quota management and multi-provider fallback, and runbook automation or failure-injection testing.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Dell Technologies
Dell Technologies is a multinational technology company that develops, sells, repairs, and supports computers and related products and services. The company provides foundational infrastructure for enterprises, ranging from personal computers and servers to cutting-edge AI factories and cloud data solutions.
- Industry
- Hardware
- Company size
- 10001+ employees
- Founded
- 1984
- Location
- Round Rock, Texas, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Vice Chairman and Chief Operating Officer
David Kennedy
Chief Financial Officer
John Roese
Global Chief Technology Officer & Chief AI Officer
Jennifer Saavedra
Chief Human Resources Officer
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