Senior Software Engineer II
American Express · Posted Sep 28
Banking, credit card, payment network, and travel services
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About the role
The Cloud Operations Engineering team ensures the reliability, security, and scalability of cloud platforms through automation, observability, incident management, and continuous optimization, enabling faster innovation across multi-cloud environments. The team provides resilient cloud services and aims to improve operational efficiency and the customer and developer experience. This role will build and operate highly available GCP environments, manage Kubernetes/GKE and container platforms, develop CI/CD automation with Terraform, Python and Bash, and handle cloud networking and security operations.
What you will do
- Build, configure, manage, and support highly available GCP environments.
- Own day-to-day technical operations of production and non-production cloud infrastructure.
- Deploy and manage workloads running on GKE and other GCP services.
- Implement infrastructure using Terraform and Infrastructure as Code best practices.
- Troubleshoot complex infrastructure, application deployment, scaling, and availability issues.
- Support migration and modernization of workloads from on-premises environments to GCP.
- Deploy, manage, troubleshoot, and optimize Kubernetes/GKE clusters.
- Troubleshoot pods, services, deployments, ingress, networking, storage, resource utilization, and cluster-level issues.
- Support Docker-based containerized applications.
- Implement scalable and highly available container platforms.
- Work closely with application teams to resolve deployment and runtime issues.
- Design, implement, maintain, and troubleshoot end-to-end CI/CD pipelines.
- Automate infrastructure provisioning, configuration, deployment, and operational activities.
- Develop automation using Terraform, Python, Bash, and related tools.
- Improve deployment reliability through standardization and automation.
- Integrate CI/CD pipelines with Kubernetes/GKE and cloud infrastructure.
- Troubleshoot GCP networking issues involving VPCs, subnets, routing, NAT, DNS, firewall rules, and load balancers.
- Implement and troubleshoot IAM roles, policies, service accounts, and access controls.
- Apply cloud security best practices across GCP environments.
- Diagnose complex connectivity issues across cloud, hybrid, and application environments.
Skills used in this role
What the employer is looking for
- 10–15 years of overall IT/Infrastructure/Cloud experience.
- Strong hands-on expertise across GCP core services, including: Google Kubernetes Engine (GKE), IAM, Cloud Monitoring and Logging, Cloud SQL, Pub/Sub, VPC and networking services, Load Balancing, Compute and storage services.
- Strong hands-on experience with Terraform, preferably including Terraform Enterprise (TFE).
- Strong knowledge of Kubernetes, GKE, Docker, and containerized platforms.
- Experience with scripting and automation using Python and Bash.
- Strong understanding of Infrastructure as Code (IaC) and automated infrastructure provisioning.
- Hands-on experience implementing and supporting end-to-end CI/CD pipelines using tools such as Jenkins, GitHub Actions, Argo CD, or GCP-native CI/CD services.
- Strong knowledge of monitoring, logging, observability, and alerting solutions.
- Good understanding of cloud security, IAM, encryption, access controls, and compliance requirements.
- Strong troubleshooting skills across infrastructure, applications, networking, security, Kubernetes, and cloud services.
- GCP certification is mandatory.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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