Senior Software Engineer I
American Express · Posted Sep 25
Banking, credit card, payment network, and travel services
Bengaluru, KA, IndiaFull-timeHybridLead/Staff10+ years₹35.0L–₹55.0L yearly100+ applicants
BankingPaymentsCredit CardsFinancial ServicesPublic Company
Full time
Get a personal compatibility score
Add a resume for personal matches
About the role
The Enterprise Technology Services organization at American Express partners with every part of the business to power growth and innovation, supporting the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. The Global Merchant and Network Services Technology (GMNST) organization is responsible for modernizing the payments network and building highly available, scalable distributed systems on the cloud to support next-generation payments products. This Software Quality Engineer role drives quality engineering strategy, architecture, automation, and performance testing across multiple Scrum teams for card network authorizations, routing, clearing and settlement, and other high-volume payment platforms.
What you will do
- Card Network Authorizations/Routing, Clearing and Settlement.
- ATM, Debit, Credit and Push Payment Transactions.
- Platform Engineering and Foundational Capabilities of distributed systems
- High Availability, Resiliency and Performance Engineering on Cloud
- Define and drive the quality engineering strategy, architecture, standards, and roadmap for large-scale, distributed, mission-critical payment platforms.
- Provide technical leadership across multiple engineering teams, influencing architecture, solution design, development practices, testing strategies, and production readiness.
- Architect, design, and develop scalable automation frameworks, platforms, tooling, and reusable quality engineering capabilities supporting functional, API, integration, system, regression, end-to-end, resiliency, and performance testing.
- Remain hands-on with engineering by developing automation solutions, reviewing code, creating proof-of-concepts, troubleshooting complex technical issues, and solving systemic quality challenges.
- Partner with architects and senior engineers during architecture and design reviews to identify quality, scalability, reliability, testability, and operational risks early in the development lifecycle.
- Establish and champion shift-left, continuous testing, testability, and quality-by-design principles throughout the software development lifecycle.
- Define enterprise-grade testing approaches for distributed systems, microservices, APIs, event-driven architectures, transactional platforms, and complex system integrations.
- Develop strategies for validating high-volume financial transactions, including authorization, routing, clearing, settlement, reconciliation, and data integrity across distributed systems.
- Lead quality engineering efforts for high availability, resiliency, failover, disaster recovery, scalability, and performance of mission-critical platforms.
- Establish automated quality gates and integrate comprehensive testing capabilities into CI/CD pipelines to enable reliable and frequent software delivery.
- Define and evolve quality metrics, engineering scorecards, test coverage models, observability strategies, release readiness criteria, and production quality indicators.
- Leverage production telemetry, monitoring, logging, and observability capabilities to proactively identify quality risks and improve system reliability.
- Lead troubleshooting and root cause analysis of complex production and pre-production issues spanning application, infrastructure, cloud, database, messaging, and integration layers.
- Identify systemic engineering and quality gaps and drive long-term solutions rather than point-in-time fixes.
- Evaluate emerging technologies, open-source frameworks, AI-assisted engineering capabilities, and industry practices to continuously evolve the organization's quality engineering capabilities.
- Collaborate with engineering, product management, architecture, DevOps/SRE, security, and operations teams to ensure successful delivery of highly scalable and resilient platforms.
- Provide technical mentorship and guidance to Quality Engineers and Software Engineers, raising engineering standards and strengthening quality engineering capabilities across teams.
- Influence engineering leaders and stakeholders across organizational boundaries and drive alignment on quality priorities, technical investments, risks, and remediation strategies.
- Lead quality engineering for complex, cross-functional initiatives involving globally distributed engineering teams and multiple dependent platforms.
- Champion a culture where quality, reliability, performance, and operational excellence are shared engineering responsibilities.
Skills used in this role
JavaPythonSQLREST AssuredKaratePostmanCI/CDSplunkDynatraceDatadogGrafanaMicroservicesAPIsEvent-Driven ArchitectureDistributed SystemsCloud-Native ArchitectureDevOpsAgileTest AutomationObservabilityTechnical LeadershipCommunicationProblem SolvingRoot Cause AnalysisMentorship
What the employer is looking for
- 10+ years of progressive experience in Software Engineering, Software Development in Test (SDET), Quality Engineering, Test Automation, or related engineering disciplines, including significant experience providing technical leadership for complex software platforms.
- 5+ years of experience in Payments, Banking, FinTech, Financial Services, Card Networks, or other high-volume transactional environments strongly preferred.
- Deep understanding of payment processing concepts such as authorization, routing, clearing, settlement, reconciliation, ATM, debit, credit, and push-payment processing is highly desirable.
- Advanced programming skills in Java, Python, or comparable object-oriented programming languages, with demonstrated experience building production-quality automation frameworks, engineering tools, or test platforms.
- Proven experience architecting and implementing scalable automation frameworks and reusable testing capabilities for APIs, microservices, distributed systems, integration, and end-to-end workflows.
- Extensive hands-on experience with API and service testing technologies such as Rest Assured, Karate, Postman, or equivalent frameworks.
- Strong understanding of distributed systems architecture, including microservices, asynchronous/event-driven processing, messaging, APIs, databases, caching, and service-to-service integrations.
- Strong SQL and data engineering/testing skills, with demonstrated experience validating complex transactional workflows and high-volume financial datasets.
- Extensive experience designing automated testing strategies and quality gates within CI/CD pipelines using modern DevOps and software delivery practices.
- Strong understanding of cloud-native architectures and experience validating applications deployed on public or private cloud platforms.
- Demonstrated experience with reliability, resiliency, scalability, performance, failover, disaster recovery, and high-availability testing for mission-critical systems.
- Hands-on experience with monitoring, logging, tracing, and observability platforms such as Splunk, Dynatrace, Datadog, Grafana, or equivalent technologies.
- Experience supporting and troubleshooting high-volume, business-critical production systems with stringent availability and reliability requirements.
- Demonstrated ability to assess complex architectures, identify systemic quality and operational risks, and influence engineering teams toward effective technical solutions.
- Proven track record of leading quality engineering initiatives spanning multiple teams, platforms, and organizational boundaries.
- Strong understanding of Agile engineering practices and experience delivering large, complex, cross-functional technology initiatives.
- Exceptional analytical, debugging, problem-solving, and root cause analysis capabilities, with the ability to navigate complex distributed-system failures.
- Demonstrated ability to mentor engineers, establish engineering standards, influence technical direction, and drive organizational adoption of quality engineering best practices.
- Excellent communication and stakeholder management skills, with the ability to communicate complex technical concepts and risks effectively to engineers, architects, product leaders, and senior technology stakeholders.
- Strong ownership mindset with a passion for engineering excellence, automation, operational reliability, continuous improvement, and customer-centric delivery.
- Bachelor's degree in Computer Science, Engineering, Information Technology, Information Systems, or a related technical discipline preferred.
Benefits and support
- Compensation and benefits are detailed in the job posting
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
SJ
Stephen J. Squeri
Chairman and Chief Executive Officer
CL
Christophe Le Caillec
Chief Financial Officer
RR
Ravi Radhakrishnan
Chief Information Officer and Executive Vice President
MR
Monique R. Herena
Chief Colleague Experience Officer
ER
Elizabeth Rutledge
Chief Marketing Officer
Recent coverage
Business Travel Executive
American Express Launches 'Next Generation' of Amex Corporate2026-10-01
American Express IR
American Express Declares Regular Quarterly Dividend on Common Shares2026-09-28
American Express IR
American Express Reports Second-Quarter 2026 Financial Results2026-07-24