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Senior Site Reliability Engineer I

American Express · Posted Oct 24

Banking, credit card, payment network, and travel services

Chennai, TN, IndiaFull-timeHybridSenior Level10+ years₹35.0L–₹50.0L yearly<25 applicants
BankingPaymentsCredit CardsFinancial ServicesPublic Company
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About the role

The team develops high-performance loyalty management software for the airline, retail, travel, and transportation sectors, serving clients such as Lufthansa, Deutsche Bahn, PAYBACK, and international airlines. This senior site reliability engineering role focuses on system resilience, scalability, automation, cloud-native infrastructure, and customer-facing incident management.

What you will do

  • Collaborates with Software Engineering teams to support the development, and implementation of features that enhance system resilience, scalability, and performance, ensuring systems can handle varying loads and recover effectively from unexpected disruptions.
  • Collaborates in the development and implementation of automation tools and frameworks, including infrastructure as code (IaC) practices, to reduce manual intervention and improve system efficiency, with guidance from peers and leaders.
  • Collaborates with senior engineers to contribute to the architectural design of systems, ensuring that reliability, scalability, and performance considerations are integrated into design discussions with direct guidance from senior colleagues.
  • Collaborates in the design and execution of chaos engineering experiments and other resiliency testing methods to help identify potential failure points and ensure systems can recover from disruptions, with guidance from peers and leaders.
  • Supports the development and implementation of disaster recovery plans and business continuity strategies, ensuring systems can recover quickly and effectively from unexpected disruptions.
  • Collaborates with seniors to promote and implement best practices such as error budgeting, service-level objectives (SLOs), and service-level indicators (SLIs), contributing to a culture of continuous improvement and reliability.
  • Serves as a key point of contact for customer-facing incident management, helping drive timely resolution and coordinating stakeholders through to recovery.
  • Works within an ITIL-aligned support organization, applying structured incident, problem, and change management processes to support consistent, repeatable service delivery.
  • Builds and maintains automation tools and frameworks, including infrastructure as code (IaC), to reduce manual toil, accelerate recovery, and improve operational efficiency across cloud environments.
  • Helps deploy and operate cloud-native infrastructure on public cloud platforms (AWS, Azure, or GCP), contributing to containerized workloads, CI/CD pipelines, and DevOps tooling.
  • Creates and maintains clear, structured process documentation, runbooks, and knowledge-base articles, ensuring operational knowledge is captured, standardized, and accessible across the team.
  • Collaborates with Software Engineering teams to enhance system resilience, scalability, and performance, ensuring services handle varying loads and recover effectively from disruptions.
  • Contributes to the definition and monitoring of service-level KPIs, supporting a culture of continuous improvement and reliability.
  • Supports the development and execution of disaster recovery and business continuity plans, including resiliency testing methods such as chaos engineering experiments.

Skills used in this role

AWSAzureGCPJenkinsGitHubKubernetesDockerSplunkPrometheusGrafanaLinuxUnixTerraformPythonBashJavaCI/CDInfrastructure as CodeITILMicroservicesChaos EngineeringObservabilityIncident ManagementCommunication

What the employer is looking for

  • 10+ years of experience.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or comparable experience; advanced degree preferred.
  • Experience in customer-facing incident management or technical operations.
  • Working knowledge of ITIL service management practices (incident, problem, and change management), ITIL certification preferred.
  • Hands-on DevOps experience with CI/CD pipelines and automation tooling (e.g., Jenkins, GitHub).
  • Experience with public cloud platforms (AWS, Azure, or GCP) and cloud-based SRE practices.
  • Familiarity with containerization and orchestration (Kubernetes, Docker) and microservices architecture.
  • Familiarity with a modern observability stack (e.g., Splunk, Prometheus, Grafana), including logging, monitoring, tracing, and performance analysis.
  • Experience with Linux/Unix systems, infrastructure as code (e.g., Terraform), and scripting languages (e.g., Python, Bash), familiarity with object-oriented languages such as Java a plus.
  • Good written communication skills.
  • AWS (DevOps) certification preferred.

Benefits and support

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

About American Express

American Express logo

American Express

Company website
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American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.

Industry
Banking
Company size
76800 employees
Founded
1850-03-18
Location
New York City, New York, USA
Funding stage
Public Company

Leadership

SJ
Stephen J. Squeri

Chairman and Chief Executive Officer

CL
Christophe Le Caillec

Chief Financial Officer

RR
Ravi Radhakrishnan

Chief Information Officer and Executive Vice President

MR
Monique R. Herena

Chief Colleague Experience Officer

ER
Elizabeth Rutledge

Chief Marketing Officer

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