Senior Servicenow Engineer
LinkedIn · Posted Nov 4
Professional networking, job search, recruiting, online learning, and B2B marketing services
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About the role
The ServiceNow Platform team owns implementations and integrations for LinkedIn's global instance of ServiceNow, supporting enterprise operations across IT Operations, HR, Finance, and Workplace systems for LinkedIn's 17,500+ employees and contingent workforce. The role is a senior engineering position focused on the architecture, design, and extensibility of the ServiceNow platform, including CMDB and Asset Management governance, ITOM, SAM/SPM, and analytics and reporting.
What you will do
- Define engineering craftsmanship: Maintain accountability for the integrity of code design, implementation, quality, data, and ongoing maintenance and operations.
- Be hands-on, self-driven, and continuously learn new approaches, languages, and frameworks.
- Create technical specifications, and write high-quality, supportable, scalable code ensuring all quality KPIs are met or exceeded.
- Demonstrate collaborative skills to work effectively with diverse teams.
- Lead the design, development, and optimization of complex ServiceNow solutions leveraging modern platform capabilities, best practices, and extensibility frameworks.
- Architect and govern CMDB and Asset Management solutions, ensuring data quality, normalization, reconciliation, lifecycle integrity, and operational reliability.
- Act as a technical authority across SAM (HAM/SAM Pro), ITOM (Discovery, Service Mapping, Event Management, Health), SPM, and enterprise analytics and reporting.
- Design scalable CMDB models that support ITOM visibility, asset lifecycles, compliance, reporting, and integration with downstream systems.
- Build and optimize Platform Analytics, Performance Analytics, and executive-level dashboards, driving data-informed decision-making.
- Define technical patterns, guardrails, and reference architectures aligned with platform strategy and long-term sustainment.
- Partner with Product Management, Business Stakeholders, Information Security, and Operations to translate strategic goals into robust technical solutions.
- Mentor engineers and provide architectural guidance through design reviews, code reviews, and technical coaching.
- Lead complex troubleshooting efforts, including CMDB health issues, discovery failures, integration bottlenecks, and performance degradation.
- Produce high-quality, audit-ready technical documentation, including solution designs, data models, and architectural diagrams.
Skills used in this role
What the employer is looking for
- BA/BS degree in Computer Science or related technical discipline, or related practical experience.
- 10+ years of experience in software design, development, and algorithm-related solutions.
- Experience with core computer science fundamentals including data structures, algorithms, and design patterns.
- 2+ years of hands-on experience with ServiceNow HR/TSM modules, including creating service catalogs, record producers, portals, workflows, and orchestrations. (Quantified to meet measurability guidance.)
- 3+ years of hands-on experience with CMDB architecture, discovery, normalization, reconciliation rules, and CI lifecycle management. (Quantified to meet measurability guidance.)
- Experience with asset lifecycles, license compliance, software normalization, and hardware asset governance.
Preferred qualifications
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
- BS and 8+ years of relevant work experience, MS and 7+ years of relevant work experience, or PhD and 4+ years of relevant work experience.
- Knowledge of computer science, with strong competencies in data structures, algorithms, and software design.
- Understanding of platform governance, upgrade strategies, and technical debt management.
Benefits and support
- Compensation and benefits are detailed in the job posting
About LinkedIn
LinkedIn is the world's largest professional network, connecting over a billion users globally to create economic opportunity. Owned by Microsoft, the platform provides tools for job searching, professional networking, B2B marketing, sales intelligence, and online learning. Through its data graph, it bridges the gap between global talent and enterprise organizations.
- Industry
- Professional Network
- Company size
- 10001+ employees
- Founded
- 2003-05-05
- Location
- Sunnyvale, California, USA
- Funding stage
- Public Company
Funding
Public Company · $103.5M raised
- 2003-11-01Seed$4.7M
- 2004-08-01Series A$10M
- 2007-01-15Series B$53M
- 2008-06-01Series C$22.7M
- 2014-05-15Post Ipo Debt$500M
Leadership
Chief Executive Officer
EVP of LinkedIn and Microsoft Office
President of Platforms and Digital Work
Senior Vice President & Chief Financial Officer
Senior Vice President & Chief Business Officer
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