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Senior Provisioning Analyst

Okta · Posted Oct 6

Cloud-based identity and access management solutions for workforce and customer security

Bengaluru, IndiaFull-timeHybridSenior Level3+ years₹14.0L–₹24.0L yearly100+ applicants
Enterprise SoftwareCybersecurityIdentity ManagementCloud ComputingPublic Company
Full time

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About the role

Okta builds trusted, neutral identity infrastructure that secures AI and human identities for organizations. The Provisioning team executes end-to-end enterprise customer provisioning, org management, deprovisioning governance, and revenue/license reconciliation across multi-tenant environments. This Senior Provisioning Analyst role owns Tier 1 and Tier 2 incident resolution and technical escalations, partners daily with Support, Sales Engineering, Customer Success, Renewals, and Product Engineering, and mentors junior analysts to drive operational excellence.

What you will do

  • Enterprise Deal & Org Provisioning: Lead end-to-end execution of complex Tier 2 customer provisioning cases, managing manual provisioning and deprovisioning alongside strategic high-value customer deprovisioning, validating contract structures, Salesforce opportunity associations, and multi-tenant org configurations while maintaining a ≥ 90% on-time SLA adherence.
  • Technical Org Management & Escalations: Resolve complex technical requests, including org migrations, Salesforce account re-associations, and custom identity tenant linkages, while seamlessly routing out-of-scope issues to specialized engineering tiers.
  • Deprovisioning & Security Governance: Execute rigorous deprovisioning and decommission workflows for transitioning and exiting accounts, upholding data privacy regulations, SOC 2 compliance standards, and corporate security guidelines with zero security defects.
  • Reconciliation Reporting & Audit Analysis: Prepare, audit, and analyze mission-critical weekly and monthly revenue/license reconciliation reports. Proactively detect systemic data variances, perform root cause analyses, and present remediation findings to leadership.
  • Cross-Functional Partner Enablement: Collaborate cross-functionally with Sales, Renewals, Customer Success, and Support teams to unblock provisioning stalls, clarify contract parameters, and deliver an exceptional customer experience.
  • Process Innovation & Automation: Champion continuous improvement initiatives, identify automation opportunities in provisioning tooling, author standard operating procedures (SOPs), and optimize workflows for global operational scale.
  • Okta Principles in Action: Embody core values by striving to Raise your own bar in every deliverable, working to turn action into traction with measurable outcomes, learning to Thrive in change across shifting priorities, and continuous commitment to Move fast. Simplify. Repeat.

Skills used in this role

SalesforceIdentity ManagementProvisioningData ReconciliationContract Lifecycle ManagementProcess AutomationCustomer ServiceCommunicationMentorshipProblem SolvingAttention to Detail

What the employer is looking for

  • Enterprise Tooling & CRM Proficiency: Demonstrated hands-on experience with Salesforce CRM, enterprise provisioning admin consoles, identity management tools, and contract lifecycle workflows.
  • Troubleshooting & Triage: Proven ability to independently troubleshoot complex Tier 1 and Tier 2 provisioning exceptions, tenant configurations, permission models, and account hierarchy mismatches.
  • Data Reconciliation & Analytical Mindset: Strong quantitative background with proven experience conducting multi-tier data reconciliations, trend audits, and variance pattern diagnostics with high attention to detail.
  • Cross-Functional Communication: Superior written and verbal executive communication skills with a demonstrated aptitude for navigating cross-departmental partner relationships and de-escalating customer-critical issues.
  • Continuous Learning & Mentorship: Track record of active peer mentorship, knowledge transfer, workflow documentation, and commitment to continuous skill enhancement and career development.
  • Build Inclusive & High-Performing Teams: Actively participate in collaborative forums, solicit diverse viewpoints, communicate transparently with colleagues, and align team efforts to operational goals.
  • Self-Awareness & Values-Driven Mindset: Treat all partners with integrity, respect, and professionalism. Actively pursue continuous learning, welcome constructive feedback, and adapt positively to change.
  • Talent Development & Knowledge Sharing: Partner proactively with management on Individual Development Plans (IDPs), share technical expertise openly, and serve as an informal mentor to onboard and upskill junior analysts.
  • Drive Results & Operational Excellence: Demonstrate relentless accountability to achieve KPIs and team targets, applying deep operational systems knowledge to deliver consistent, dependable outcomes.
  • Strategic Problem Solving & Agility: Approach complex ambiguities with an analytical, solution-oriented perspective. Formulate structured hypotheses, test assumptions, and drive scalable resolutions.
  • Bachelor’s degree preferred or commensurate job experience
  • Minimum 3+ years of relevant experience
  • Customer service oriented
  • Solid understanding of provisioning/software licensing, including upstream/downstream activity
  • Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision
  • Meticulous and detail oriented
  • Must be able to handle multiple tasks and meet deadlines
  • Must be able to adapt to new technologies, processes, product changes / updates to workflow.

Benefits and support

  • Compensation and benefits are detailed in the job posting

About Okta

Okta logo

Okta

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Okta is a leading independent provider of cloud-based identity and access management solutions that securely connect people and technologies to the right applications. The company powers both Workforce Identity and Customer Identity platforms, allowing organizations to securely manage user access and navigate modern challenges like agentic AI security.

Industry
Enterprise Software
Company size
7500+ employees
Founded
2009
Location
San Francisco, California, USA
Funding stage
Public Company

Funding

Public Company · $228M raised

Sequoia CapitalAndreessen HorowitzGreylock PartnersKhosla VenturesAltimeter Capital
  • 2010-02-01Series A$10M
  • 2011-08-01Series B$16.5M
  • 2012-12-01Series C$25M
  • 2013-09-01Series D$27M
  • 2014-06-01Series E$75M
  • 2015-09-01Series F$75M
  • 2018-02-21Post IPO Debt$300M

Leadership

TM
Todd McKinnon

Co-Founder and Chief Executive Officer

FK
Frederic Kerrest

Co-Founder and Executive Vice Chairman

SD
Shannon Duffy

Chief Marketing Officer

SM
Scott Morgan

Chief Legal Officer

Recent coverage

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