Senior Project Manager
Microsoft · Posted Sep 28
Software, cloud computing, artificial intelligence, and hardware services
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About the role
Microsoft Industry Solutions Delivery (ISD) is a global organization of strategic sellers, industry and security experts, engineers, data scientists, architects, consultants, and delivery specialists that helps Microsoft's most strategic customers worldwide address their specific challenges with comprehensive, industry-specific solutions. The organization drives value across customers' digital and AI transformation journeys through repeatable and customized solutions powered by Microsoft Cloud and AI. This role covers pre-sales support, technical delivery oversight, intellectual property management, business development, readiness, and operational excellence for strategic customer engagements.
What you will do
- Collaborates with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW).
- Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.
- Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability.
- Leads meetings with customers/partners to understand business needs. Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements.
- Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers/ partners. Identifies technical and business risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artifacts). Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS).
- Implements solutions and provides oversight and leadership on workstreams across domains while adhering to Industry Solutions processes. Aligns solutions with the intent of the architecture. Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.
- Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.
- Acts as an ambassador in the consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable. Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption. Improves Industry Solutions offerings quality and collaborates with portfolio and solution teams by providing feedback.
- Identifies opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies. Facilitates, as appropriate, other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain. Drives innovation and digital transformation. Ensures the use of the existing intellectual property (IP).
- Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with World Wide Learning. Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.
- Completes operational tasks and readiness and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads by example and guides team members on operational tasks, readiness, and compliance.
- Embody our culture and values
Skills used in this role
What the employer is looking for
- Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business OR equivalent experience.
Preferred qualifications
- 5+ years leadership experience in relevant area of business.
- Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics).
- Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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