Senior Program Manager- Wholesale Lending Services
JPMorgan Chase · Posted Oct 14
Global banking, investment, credit card, mortgage, and asset management services
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About the role
Wholesale Lending Services – Real Estate & Collateral (WLS-RE&C) supports the commercial real estate and collateral servicing platform, connecting operations, technology, controls, and reporting. The team drives cross-functional initiatives and operational readiness across the commercial real estate servicing business. This Senior Program Manager role oversees a portfolio of cross-functional initiatives, documents and improves current-state processes, prioritizes reporting and automation requests, and communicates status to WLS leadership and senior stakeholders.
What you will do
- Support long-term strategy by defining operating tasks, monitoring progress, and providing status updates to WLS leadership.
- Collaborate across departments to execute against WLS-RE&C priorities and resolve delivery dependencies.
- Serve as the single point of contact for an assigned WLS-RE&C project portfolio.
- Prioritize reporting, technology, and automation requests with the WLS-RE&C Leadership Team and key partners.
- Document current-state operational processes across the organization to establish baselines and controls.
- Evaluate processes for information gaps and inefficiencies, recommending actions to improve effectiveness.
- Analyze operational data and workflows to drive measurable productivity and risk-reduction outcomes.
- Develop and support training for new processes and procedures across WLS-RE&C.
- Contribute to quality control discussions, testing coordination, and evaluation activities as needed.
- Coordinate operational readiness activities with WLS teams and RE&C business functions to meet timelines.
- Execute additional duties and project work as assigned to support evolving business needs.
Skills used in this role
What the employer is looking for
- Bring 5+ years of loan servicing experience with a major commercial real estate servicer.
- Demonstrate strong program/project management, planning, and follow-up discipline across multiple workstreams.
- Leverage tools such as Microsoft Project, ServiceNow, JIRA, MS Office, and data visualization solutions.
- Communicate clearly in writing and verbally, including concise updates and executive-ready materials.
- Present findings and recommendations effectively to senior management and cross-functional stakeholders.
- Influence and partner across levels with strong interpersonal leadership and stakeholder management skills.
- Apply strong business acumen, operational judgment, and structured problem-solving to drive resolution.
Preferred qualifications
- Hold a Bachelor’s degree and exhibit deep knowledge of mortgage products, lending, and financial services operations.
- Apply strong familiarity with real estate and lending compliance requirements and servicing standards.
- Lead process improvement efforts (e.g., Lean, continuous improvement, or controls-focused enhancements).
- Enable effective change management through training, communications, and adoption planning.
- Thrive in fast-paced environments with high ownership and accountability. Travel domestically when business needs require
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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