Senior Program Manager, APAC Doc Processing
Uber · Posted Oct 8
Ride-hailing, food delivery, freight transport, and mobility services
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About the role
This role sits within Uber's Global Platform Integrity team in Community Operations, which owns document operations that help earners get onto the Uber platform quickly and safely across APAC while meeting each market's regulatory and policy requirements. The team works at the intersection of growth, product, operations, and compliance, using operational insights to improve products, mitigate fraud and platform risk, and scale identity and eligibility processes. The Senior Program Manager will partner with Product and Operations on launches, automation, and efficiency improvements, own document verification KPIs and stakeholder communications, and build the long-term APAC strategy.
What you will do
- Partner with regional compliance and safety operations to stay on top of any regulatory and safety-related changes that may impact our business
- Oversee the document verification process by owning key scorecard KPIs on processing accuracy, processing speed, cost, process automation, and fraud detection
- Work cross-functionally to kick off improvement and back-to-health plans when any KPIs underperform
- Own all communications to regional stakeholders and leadership on business health
- Work closely with operations and product to identify and deploy automations
- Conduct regular process deep-dives to ensure there are no gaps in the process
- Build long-term strategy for APAC based on regional inputs and priorities
Skills used in this role
What the employer is looking for
- Minimum of 8 years of experience
- Ability to operate in a fast-paced environment
- Ability to manage and influence multiple cross-functional teams
- Demonstrated experience in managing large-scale projects
- Ability to work independently with little supervision
- Exceptional communication skills to work effectively with APAC Ops and CommOps leadership
- Previous experience working across multiple geographies
Preferred qualifications
- Advanced data analytics skills including SQL
- Previous experience working in a matrix organisation
- Previous experience of working with Product and Engineering for solutions design
Benefits and support
- bonuses
- equity
About Uber
Uber Technologies is a global multinational technology company that provides ride-hailing, food delivery, package delivery, and freight transportation services. Operating in thousands of cities across more than 70 countries, the platform connects millions of consumers with drivers and merchants. It has transformed urban mobility and commerce through its on-demand app-based marketplace model.
- Industry
- Transportation
- Company size
- 31100 employees
- Founded
- March 2009
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $13.2B raised
- 2020-12-19Post Ipo Debt$1.15B
Leadership
Chief Executive Officer
President and Chief Operating Officer
Chief Financial Officer
Chief Technology Officer
President and Chief Corporate Affairs Officer
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