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Senior Product Manager - Post Order & AI

Nykaa · Posted Nov 2

Beauty, wellness, fashion, and personal care omnichannel retail services

Bengaluru, Karnataka, IndiaFull-timeOnsiteSenior Level6+ years₹45.0L–₹75.0L yearly58 applicants
E-commerceRetailBeautyFashionWellnessCosmeticsPublic Company
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About the role

Nykaa’s Post Order team shapes the customer experience from the moment an order is placed until it is delivered, returned, refunded, or the customer’s concern is resolved, building trust and retention while improving operational efficiency. The role sits at the intersection of e-commerce post-order operations and AI, with products including AI-powered chatbots, voicebots, and agent-assist tools. The Senior Product Manager will own a critical post-order area, define the roadmap and success metrics, and work cross-functionally to apply AI and automation to customer and operational problems.

What you will do

  • Own and drive the roadmap for a critical area of our Post order vertical
  • Define clear success metrics and translate strategy into actionable product requirements.
  • Identify opportunities to use AI and automation to solve customer and operational problems across the post-order journey.
  • Drive the development and improvement of AI-powered products such as chatbots, voicebots, and agent-assist tools.
  • Serve as the voice of the customer across the org.
  • Deeply understand customers and their pain points and ensure solutions solve real problems.
  • Independently analyze data to extract insights that shape prioritization and decision-making
  • Conduct market and competitive research to stay ahead of industry trends.
  • Partner closely with stakeholders across business, design, and engineering
  • Lead through influence — communicate clearly and crisply to rally teams around the product vision and make tough trade-offs

Skills used in this role

What the employer is looking for

  • 6+ years of overall experience, including 5+ years in product management for B2C digital products, preferably in e-commerce .
  • Experience building or scaling AI-powered products, such as chatbots, voicebots, conversational AI, or automation solutions.
  • Strong understanding of how AI and large language models can be applied to solve customer and business problems, including an awareness of their limitations.
  • Experience defining AI product success metrics and using customer feedback, conversation reviews, and evaluations to improve outcomes.
  • Strong analytical and problem-solving skills, with experience in A/B testing and data-driven decision-making.
  • Excellent communication and stakeholder management skills, with the ability to align diverse teams and drive outcomes.
  • A customer-obsessed mindset and a passion for solving real problems with measurable impact.
  • An innovative and strategic mindset, with the ability to thrive in a fast-paced environment with changing priorities.

Preferred qualifications

  • Prior experience scaling and improving post-order experiences, customer support products, or AI-led customer service solutions.

Benefits and support

  • Compensation and benefits are detailed in the job posting

About Nykaa

Nykaa logo

Nykaa

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Nykaa (FSN E-Commerce Ventures) is a premier Indian omnichannel consumer technology platform specializing in beauty, personal care, and fashion products. Founded by Falguni Nayar, the company operates extensive online e-commerce channels alongside a growing nationwide network of physical retail stores. Nykaa also features an array of in-house private label brands and an eB2B distribution division.

Industry
E-commerce
Company size
5001-10000 employees
Founded
2012
Location
Mumbai, Maharashtra, India
Funding stage
Public Company

Funding

Public Company · $156.89M raised

Lighthouse FundsSteadview CapitalFidelityTPGLightrock
  • 2022-11-21Post-IPO Secondary$41.08M
  • 2022-11-09Post-IPOUndisclosed
  • 2020-11-25Secondary MarketUndisclosed
  • 2020-06-01Series H$2.61M
  • 2020-05-07Series F$8.88M

Leadership

FN
Falguni Nayar

Founder, Executive Chairperson, Managing Director and Chief Executive Officer

AN
Anchit Nayar

Executive Director and CEO, Nykaa Beauty E-Commerce

AN
Adwaita Nayar

Executive Director and CEO, Nykaa Fashion

PG
P. Ganesh

Chief Financial Officer

RU
Rajesh Uppalapati

Chief Technology Officer

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