Senior Product Manager
Wayfair · Posted Oct 19
Online retail platform for home furnishings, furniture, decor, and housewares
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About the role
The Customer Understanding team builds intelligence that helps Wayfair better understand customer preferences, intent, and changing needs, turning behavior and signals into shared capabilities that power search, recommendations, personalization, and shopping experiences. The role sits at the intersection of Product, AI/ML, and customer experience, with responsibility for defining strategy and partnering with ML, Data Science, Data Engineering, and Platform teams to build scalable products and measure customer impact.
What you will do
- Think big and work backwards from the customer : Imagine what a great shopping experience could look like, identify gaps in how we understand customers, and define what we need to build.
- Shape strategy, not just a roadmap: Challenge assumptions, solve ambiguous problems, and build a clear point of view on where to invest and why.
- Work at the cutting edge of AI/ML and data : Partner with ML, Data Science, Data Engineering, and Platform teams to build scalable products, balancing model quality, performance, reliability, and cost.
- Connect technology to customer impact : Work with Search, Recommendations, and other teams to turn customer intelligence into better shopping experiences, and validate the impact with experiments.
- See the bigger picture: Connect opportunities across teams, customer journeys, and businesses. Bring fresh thinking from industry trends and advances in AI.
- Navigate complexity and drive progress: Work across distributed teams with different priorities, build alignment, make trade-offs, and move things forward without waiting for perfect clarity.
- Own outcomes, not just delivery: Take products from discovery to launch and adoption, measure real impact, and adapt based on what you learn.
Skills used in this role
What the employer is looking for
- 9+ years of product management experience , with a track record of owning complex products and delivering measurable customer or business impact.
- Strong product thinking, with the ability to break down ambiguous problems, identify opportunities, and build a clear strategy.
- Experience working with Engineering, Data Science, or ML teams on data-driven, platform, or algorithmic products.
- Strong analytical skills and experience using customer insights, data, and experimentation to guide decisions.
- Ability to understand technical concepts and trade-offs, while staying focused on customer problems and business outcomes.
- Strong communication and collaboration skills, especially when working across multiple teams and stakeholders.
Preferred qualifications
- Experience in e-commerce, personalization, search, recommendations, or customer data products.
- Familiarity with customer embeddings, intent modeling, recommender systems, or cold-start personalization.
- Experience building ML-powered products or reusable data and intelligence platforms.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Wayfair
Wayfair is a leading online e-commerce platform specializing in home furnishings, decor, home improvement, and housewares. The company offers millions of items from thousands of global suppliers, serving customers across North America and Europe. Wayfair also operates several specialty and luxury retail brands including AllModern, Birch Lane, Joss & Main, and Perigold.
- Industry
- E-Commerce
- Company size
- 10001+ employees
- Founded
- 2002
- Location
- Boston, Massachusetts, USA
- Funding stage
- Public Company
Funding
Public Company · $4.9B raised
- 2026-05-13Post Ipo Debt$700M
Leadership
Co-Founder, Chief Executive Officer, and Co-Chairman
Co-Founder and Co-Chairman
Chief Financial Officer and Chief Administrative Officer
Chief Technology Officer
President
Recent coverage
Wayfair Newsroom
Wayfair delivers holiday savings with up to 80% off furniture, home decor, home improvement and more2026-10-15
Wayfair Newsroom
Wayfair is Coming to Cherry Hill, New Jersey with New Large-Format Store2026-10-07
Wayfair Newsroom
Wayfair Launches 'Wayfair Delivers,' a New Brand Platform Focused on the Moments That Matter Most at Home2026-09-21
Wayfair Investor Relations
Wayfair Announces Second Quarter 2026 Results, Reports Strongest Free Cash Flow Since 20202026-08-04