Senior Product Manager
Microsoft · Posted Oct 28
Software, cloud computing, artificial intelligence, and hardware services
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About the role
Dynamics 365 and Power Platform depend on a core data platform that manages business data, transactions, security, extensibility and application lifecycle at enterprise scale, keeping data governed, available and economically sustainable as customers modernize applications and adopt AI. The shared Dataverse + Finance & Operations platform team is hiring a Senior Product Manager to own the administrator experience and self-service workflows. This Hyderabad-based role sets strategy and roadmap for environments that are easier to understand, manage and trust, translating platform governance policies into administrator controls and workflows in partnership with engineering, Dynamics 365 and Power Platform teams, administrators and customers.
What you will do
- Own product strategy, roadmap and outcomes for the F&O administrator experience and self-service workflows, grounded in user research, service signals and support insight.
- Define the experience for understanding service health, data and environment status, and the actions available to keep business operations dependable.
- Translate platform governance policies into administrator controls and lifecycle workflows that help customers understand usage, apply policies and manage their data with appropriate visibility and control.
- Set product requirements for availability, performance, observability, compatibility, administrator control and successful task completion.
- Use customer discovery, support insight and product evidence to identify administrator needs and prioritize reusable platform improvements with engineering.
- Make management and environment governance clearer and more proactive, helping administrators resolve needs and manage their environments with confidence and self-service.
- Partner with Dataverse, application and agent teams so reliable F&O operations and supported business data or actions can contribute to connected experiences as capabilities evolve.
- Define and review measures such as task success, service understanding, policy completion, successful self-service, customer effort and avoidable support demand; use results to refine the roadmap.
Skills used in this role
What the employer is looking for
- Bachelor's degree and 8+ years of experience in product, service or program management or software development, or equivalent experience.
Preferred qualifications
- 2+ years of experience taking a product, feature, or customer experience from discovery and design through launch, including an internal tool or framework.
- 4+ years of experience improving an in-market product or experience using customer and product measures such as adoption, task success, usage, retention, or reduced support effort.
- Experience with enterprise SaaS, ERP, cloud platforms, or administrator-facing products.
- Familiarity with service telemetry, diagnostics, capacity or performance, and environment lifecycle concepts.
- Experience simplifying technically complex workflows for administrators or support teams.
- Experience with AI-assisted workflows or responsible automation, and the communication and influence to align engineering and partner teams.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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