Senior Product Manager
Chargebee · Posted Sep 23
Subscription management, recurring billing, and revenue growth infrastructure services
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About the role
Chargebee's Platform Product & Engineering teams ensure the technical platform and infrastructure meets the expectations of businesses that rely on Chargebee to run their most important revenue operations — processing billions of dollars in transactions with enterprise-class service levels. The Platform Product team is investing significant resources into modernizing the platform: a microservice architecture supporting loosely-coupled capabilities, standardized abstract cloud fabric, enterprise data management (including data science and machine learning), observability and analytics, and developer productivity components. As a Senior Product Manager, you will drive planning and prioritization for a feature area within a platform domain, define and track key metrics, and work closely with engineers to define feature functionality and execute against the roadmap.
What you will do
- Drive planning and prioritization for your feature area within a platform domain, define and track key metrics, and work closely with engineers to define feature functionality and execute against the roadmap.
- You'll focus on one or more of the following domains: APIs (endpoints & contracts, workflows, orchestration, frameworks and infrastructure); core platform services (including IAM, queue and job management, auditing, search, notifications, etc.) and service frameworks; transactional data management, enterprise data, DS/ML, and analytical systems; cloud fabric (containers, compute, storage, etc.); path-to-production (build, quality, release gates, automated testing and validation, deployment); observability, telemetry, proactive platform health management and incident processes; and platform initiatives (security, privacy/data protection; technical standards and governance and SLAs/SLOs).
- Engage with internal partner teams (and external customers, where relevant) to gather product requirements and feedback through discussions, presentations, and preview programs, and translate that input into clear, detailed requirements.
- Own the product lifecycle for your assigned features and services end to end — from discovery through requirements, build, launch, and iteration — shipping consistently against an established roadmap.
- As you build fluency in your domain, increasingly help shape near-term roadmap decisions for your feature area in partnership with Staff and Principal PMs, making sure your recommendations align with the broader platform strategy they've set.
- Manage the product lifecycle for your feature area, working with cross-functional partners (technical and non-technical) to solve concrete problems faced by Chargebee, our developers, merchants, and our merchants' end users.
- Communicate progress, trade-offs, and value delivered clearly to your immediate stakeholders and cross-functional partners.
- Conduct technical product discovery at the feature level: understand customer needs (internal and external) and technical constraints well enough to write sound requirements and make day-to-day prioritization calls.
- Create detailed product requirements and acceptance criteria (within Agile Kanban or Scrum processes); manage your portion of the roadmap; prioritize within your assigned feature area.
- Working with an analytics partner, track the input and output metrics (technical and business) relevant to your feature area and report on progress.
- Working with a program management partner, follow operational processes and support staged, incremental roll-out plans.
- Help uphold SLAs and SLOs relevant to your feature area.
- Operate with growing autonomy within a matrix environment; escalate and help resolve blockers, and build strong working relationships across engineering, program management, and operations.
Skills used in this role
What the employer is looking for
- Domain-appropriate knowledge: e.g., APIs (REST, GraphQL, etc.); streaming, OLTP and OLAP data systems; service frameworks; CI/CD, etc. (You are not expected to have full domain depth on day one; you should be a fast learner.)
- Foundational systems thinking: ability to understand how the parts of a technical system fit together at the feature/service level, with growing ability to reason at a broader system level.
- Background in platform product management with 5-8+ years of practical experience.
- Strong written and oral communication skills; ability to listen and understand what drives people.
- Experience working in a remote, distributed, global (cross-time-zone) company in a rapidly changing business environment, or a strong willingness and ability to adapt to one.
- Ability to work with ambiguity and in gray spaces, with support from more senior PMs.
- Solid critical thinking, problem-solving, and analytical skills.
- Experience or demonstrated ability collaborating with cross-functional teams outside your reporting line.
- Higher education in a technical field (CS, EE, Information Systems) or equivalent experience.
Preferred qualifications
- Experience with ecommerce, SaaS, or related software applications running on the internet; exposure to complex/distributed systems and cloud technologies (e.g., AWS, Kubernetes, etc.) is a plus.
- Past experience as a software developer or SDET, or equivalent technical exposure, is a plus.
Benefits and support
- At Chargebee, we believe that feeling supported is the foundation for doing great work.
- We offer a comprehensive benefits package designed to support your personal, financial, and professional growth and ensure you thrive in every aspect of your life.
- Our commitment to supporting our employees is universal, while our benefits are thoughtfully designed to meet the unique needs of each region.
- Health & Wellness: Robust coverage and access to programs to support your physical and mental well-being.
- Financial Security: Initiatives to help you build long-term financial stability.
- Work-Life Balance: Flexible options and resources to help you thrive both professionally and personally.
- Chargebee is an equal opportunity employer.
About Chargebee
Chargebee is a subscription management and recurring billing platform that automates revenue operations, invoicing, payments, and compliance for high-growth businesses. Its platform helps enterprises manage complex subscription lifecycles, usage-based pricing, and global tax configurations. Trusted by thousands of global innovators, Chargebee streamlines financial workflows from early-stage operations to multi-year enterprise contracts.
- Industry
- SaaS
- Company size
- 1000-5000 employees
- Founded
- 2011
- Location
- San Francisco, California, USA
- Funding stage
- Series H
Funding
Series H · $475M raised
- 2024-03-08Series H$5M
- 2022-02-01Series H$250M
- 2021-04-01Series G$125M
- 2020-10-01Series F$55M
- 2019-08-01Series D$14M
- 2018-03-01Series C$18M
Leadership
CEO & Co-Founder
CPO & Co-Founder
CTO & Co-Founder
Chief Financial Officer
Recent coverage
GlobeNewswire
Chargebee Named a Leader in 2026 Gartner® Magic Quadrant™ for Recurring Billing Applications for the Third Consecutive Year2026-08-17
Chargebee News
Chargebee and Twikey Partner to Connect Billing Directly With Bank Payments2026-07-15
Chargebee News
Agicap Selects Chargebee to Power Its Next Phase of Global Growth2026-03-10
Chargebee News
Chargebee Acquires Inai to Supercharge AI-Powered Payments Intelligence2025-09-15