Senior Product Designer, dCX Design
ServiceNow · Posted Oct 23
Cloud-based workflow automation and artificial intelligence platform services
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About the role
The Product Design team at ServiceNow uses empathy and understanding of users’ and customers’ needs to create product experiences. The team brings together design systems, visual, interaction, content, and product design skills and collaborates closely with engineering and product management. This role develops design solutions and world-class product experiences, drives user experiences from concept to delivery, and mentors other team members.
What you will do
- You get to develop innovative design solutions and world-class product experiences that transform how people work around the world
- You drive user experiences from concept to delivery based on in-depth comprehension of user needs and design principles
- As part of a cross-functional team, you will have the opportunity to champion your design approach, reconcile feedback from various stakeholders, and provide your input to others in a collaborative, supportive, working environment. You will also have the chance to grow your leadership skills through coaching and mentoring other team members
Skills used in this role
What the employer is looking for
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 5+ years of relevant design experience
- An inspiring portfolio demonstrating end-to-end, user-centered, design solutions based on human-centered design and research data
- Strong experience working with design tools to create comprehensive high-fidelity design solutions and specifications that enforce consistency, usability, and accessibility as part of a larger system or product
- A growth mindset, continually strengthening core skills through complex assignments and varied experience
- Ability to build trusting relationships through clear and open communication
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience (corporate, software, web or agency)
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
Recent coverage
ServiceNow Newsroom
ServiceNow advances its operational harness for enterprise AI with AI Passport and expanded governance capabilities2026-10-15
ServiceNow Newsroom
ServiceNow launches AI Workflow Factory to turn workflow improvement into a continuous, agentic AI-powered loop2026-10-06
ServiceNow Newsroom
Tech Mahindra and ServiceNow Expand Partnership to Deliver Production-Ready Enterprise AI at Scale2026-08-20