Senior Product Associate-Reliability & Engineering enablement
JPMorgan Chase · Posted Oct 9
Global banking, investment, credit card, mortgage, and asset management services
Get a personal compatibility score
Add a resume for personal matches
About the role
The role sits within JPMorgan Chase's Consumer & Community Banking organization, focused on turning operational pain points into durable product capabilities that improve stability, resilience, and delivery speed for engineering teams. The team owns A-CUBE and lower-environment management capabilities, embedding reliability, observability, and CI/CD practices across production and non-production environments. As a Senior Product Associate, the role drives roadmap outcomes, requirements, backlog prioritization, and end-to-end delivery in partnership with product, engineering, and support teams.
What you will do
- Product Ownership: Partner with the Product Manager to define and deliver roadmap items for A-CUBE and lower-environment management capabilities. Operational Runbook: Lead day-to-day product operations for A-CUBE, including runbooks, playbooks, incident triage flows, and post-incident follow-up.
- Integration & Delivery: Manage backlog of engineering work to improve stability and resiliency across production and non-production environments; coordinate integration testing and end-to-end validations.
- Requirements & Execution: Write epics, requirements, and user stories; prioritize backlog with clear acceptance criteria and measurable outcomes.
- SRE & Reliability: Champion site reliability engineering practices, SLO-driven monitoring, alerting refinement, and automation to reduce manual toil.
- CI/CD & Test Automation: Advocate and coordinate continuous integration/delivery and automated testing (unit, component, contract, end-to-end, production-level checks).
- Observability & Telemetry: Define and track metrics (SLOs, MTTR, false positive/alert rates), own observability requirements, and collaborate on telemetry collection using tools like Grafana, Datadog, Dynatrace, Splunk.
- Stakeholder Management: Liaise with support teams (Goalkeepers), product stakeholders, and engineering managers to align priorities, communicate release risks, and drive adoption.
- Governance & Hygiene: Enforce governance standards and hygiene practices for applications and environments (access, configuration, test-data, reset processes).
- Data-Informed Decisions: Use user research, incident data, and monitoring signals to surface high-value product enhancements and measure impact.
Skills used in this role
What the employer is looking for
- Experience: 6+ years of product management or relevant SRE/engineering program management experience with demonstrated end-to-end delivery.
- SRE Expertise: Hands-on understanding of site reliability engineering concepts (SLO/SLI, incident lifecycle, runbooks).
- CI/CD & Testing: Proven experience with CI/CD pipelines and test automation integrated into delivery workflows.
- Observability: Practical experience with monitoring/telemetry tools (Grafana, Datadog, Dynatrace, Splunk or equivalent).
- Technical Fluency: Comfortable reading logs/metrics, writing acceptance criteria for engineering work, and collaborating on technical trade-offs.
- Agile Practice: Deep knowledge of Agile processes and use of Jira/Confluence (or JIRA Align) for planning and tracking.
- Communication: Strong written and verbal communication; experience running cross-functional demos, stakeholder briefings, and post-incident reviews.
- Self-Starter: Autonomous, prioritizes well in fast-paced environments, and executes under ambiguity.
Preferred qualifications
- Domain Experience: Prior experience in lower-environment management, test environments orchestration, or similar operations-heavy products.
- Observability Depth: Expertise in white/black-box monitoring, SLO alerting design, and telemetry pipelines.
- Automated Testing Breadth: Experience implementing contract, component, and production-testing strategies.
- AI/ML Product Exposure: Experience shipping or operating products that embed AI agents or pipelines.
- Enterprise Context: Demonstrated success working in large, matrixed organizations and coordinating across multiple teams.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
Recent coverage
GuruFocus
JPMorgan Chase CEO Warns of AI Cybersecurity Risks as JPM Retains Top AI Bank Ranking2026-10-06
Zacks Investment Research
JPMorgan Chase & Co. (JPM) Reports Next Week: Wall Street Expects Earnings Growth2026-10-06
JPMorgan Chase Newsroom
Ford Motor Company, JPMorganChase, State of Michigan, Michigan Central and Newlab launch Michigan LIFT2026-09-29
JPMorgan Chase Newsroom
JPMorganChase expands DFW presence with new Collin County office2026-08-27
JPMorgan Chase Newsroom
JPMorganChase doubles down on housing, aiming to deploy $750 billion through 20352026-08-03