Senior Product Associate
JPMorgan Chase · Posted Oct 28
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Business Banking team is an AI-forward, agile group focused on enhancing, building, and delivering technology products. The Senior Product Associate contributes to the end-to-end product lifecycle, supporting product strategy, refining requirements, and partnering with Engineering, Design, Data, and stakeholders. The role uses customer feedback, user research, and data to prioritize work, improve client experiences, and help ensure high-quality releases aligned to security, resiliency, and scalability standards.
What you will do
- Partners with the Product Manager to identify & define new product features and capabilities that reflect the needs of our customers and the market through user research and discovery.
- Supports the collection of user research, journey mapping, and end-to-end systems analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product agility metrics including backlog health, story point completion, churn, delivery cost, and partner dependencies across the product development life cycle.
- Facilitates end-to-end User Acceptance Testing for product changes, understanding the impacts on the customer journey, back-end systems, and ITE (Integrated Test Environment) cycles.
- Partners closely with product and cross-functional teams to help deliver against the product roadmap, sequencing activities for product changes that optimize the customer experience.
- Ability to navigate ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction.
- Writes the requirements, epics, and user stories to support the discovery and delivery of new product features and capabilities.
Skills used in this role
What the employer is looking for
- 5+ years of experience or equivalent expertise in product management
- Hands on experience working alongside development teams and within agile ceremonies.
- Experience in product life cycle activities including discovery and requirements definition
- Understanding of product testing cycles, requirements, and execution
- Familiarity with existing deposits and money movement functionality
- Exposure to API enabled and cloud native development frameworks.
- Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships.
- Experience working across multiple business areas and/or functions to deliver results.
Preferred qualifications
- Experience working in payments or billing.
- Experience working on 0 to 1 delivery, introducing net-new capabilities and features to users
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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