Senior Principal Observability Engineer-IT
Dell Technologies · Posted Oct 28
Enterprise infrastructure, personal computers, servers, storage, and cloud technology solutions
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About the role
The IT Software Engineer team at Dell Technologies turns business requirements into technology solutions by designing, coding, testing and debugging applications, with a focus on product integrity and customer satisfaction. This role sits within enterprise observability, covering platforms such as Splunk, Dynatrace, MIMIR and LangSmith along with OpenTelemetry-based telemetry pipelines for metrics, logs, traces and profiles. The Senior Principal will lead deployment, lifecycle management and optimization of these platforms, drive OTEL implementation strategy, and mentor engineers across platform engineering and architecture teams.
What you will do
- You will be responsible for leading the deployment, optimization, and operational excellence of enterprise observability platforms while driving OpenTelemetry (OTEL) implementation strategies across the organization. You will work closely with architects, platform engineering teams, and business stakeholders to build scalable, resilient observability solutions that improve system performance, reliability, and operational insights.
- Lead the deployment, lifecycle management, and optimization of enterprise observability platforms such as Splunk, Dynatrace, MIMIR, and LangSmith, including system upgrades and configuration management.
- Design and implement telemetry collection strategies, leveraging OpenTelemetry (OTEL) collectors, instrumentation, and pipelines for metrics, logs, traces, and profiles.
- Own platform performance and reliability, including database tuning, observability data modeling, storage optimization, and incident troubleshooting across infrastructure and application layers.
- Automate operational processes through infrastructure-as-code and GitOps practices while implementing monitoring and alerting solutions for platform health.
- Mentor engineers and collaborate with cross-functional teams to drive scalability, security, and observability best practices across the enterprise.
Skills used in this role
What the employer is looking for
- 12+ years of experience in Platform Engineering, DevOps, Site Reliability Engineering (SRE), or related infrastructure-focused roles.
- Strong hands-on experience administering container orchestration platforms and managing production-scale infrastructure environments.
- Deep expertise in OpenTelemetry (OTEL), including instrumentation, collectors, telemetry pipelines, and observability best practices.
- Proven experience with observability platforms, telemetry data modeling, incident response, and monitoring strategies for high-volume environments.
- Strong automation and scripting skills using Python, Bash, or infrastructure-as-code technologies, with experience optimizing relational and analytical databases.
Preferred qualifications
- Experience deploying and operating enterprise observability platforms such as Splunk, Dynatrace, MIMIR, LangSmith, or similar solutions, including expertise with time-series databases, query optimization, APM, and distributed tracing in microservices environments.
- Familiarity with LLMOps and LLM application concepts, including tracing, prompt evaluation, dataset management, prompt management, and experience with telemetry-related technologies such as caching systems, message queues, and streaming components.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Dell Technologies
Dell Technologies is a multinational technology company that develops, sells, repairs, and supports computers and related products and services. The company provides foundational infrastructure for enterprises, ranging from personal computers and servers to cutting-edge AI factories and cloud data solutions.
- Industry
- Hardware
- Company size
- 10001+ employees
- Founded
- 1984
- Location
- Round Rock, Texas, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Vice Chairman and Chief Operating Officer
David Kennedy
Chief Financial Officer
John Roese
Global Chief Technology Officer & Chief AI Officer
Jennifer Saavedra
Chief Human Resources Officer
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