Senior Observability Engineer-IT
Dell Technologies · Posted Oct 28
Enterprise infrastructure, personal computers, servers, storage, and cloud technology solutions
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About the role
Dell Technologies' IT Software Engineer team turns business requirements into technology solutions by designing, coding, and testing/debugging applications while ensuring product integrity and customer satisfaction. The role sits within the Software Engineer-IT team focused on enterprise observability, covering metrics, logs, distributed traces, events, and telemetry pipelines. As a Senior Observability Engineer, you will help deploy and maintain observability platforms, implement OpenTelemetry instrumentation, and support LLM application observability under the guidance of senior engineers and architects.
What you will do
- You will develop and implement Observability solutions for the enterprise-wide technical requirements of customers. Integrates hardware, processes, methodologies, and software within the Observability environment. Under the guidance of senior engineers and architects, participates in hands-on implementation and deployment of comprehensive observability solutions that enable end-to-end visibility across distributed systems, applications, and infrastructure. Completes documentation and procedures for installation and maintenance.
- Assist with deploying, configuring, and maintaining observability platforms (covering metrics, logs, distributed traces, and events) in production environments under senior engineer guidance, including troubleshooting basic performance issues and monitoring platform health
- Implement industry standards such as OpenTelemetry under senior engineer guidance, including collector configuration, SDK integration, and supporting telemetry data pipelines for reliable data collection and routing
- Monitor telemetry data ingestion rates and storage; assist with implementing sampling and retention strategies to balance system visibility with operational costs, and support automation of observability instrumentation and configuration using Infrastructure as Code (IaC) and CI/CD pipelines
- Respond to alerts and participate in supporting observability platform health, assist with troubleshooting production issues related to observability platforms and telemetry pipelines, and support integration of observability platforms with enterprise systems
- Support implementation of observability strategies for LLM applications, including model performance monitoring, prompt evaluation metrics, token usage tracking, and inference latency measurement under senior engineer guidance, and follow observability standards and best practices
Skills used in this role
What the employer is looking for
- 5 years of experience in DevOps, platform engineering, or SRE roles with exposure to telemetry and observability concepts
- Working knowledge of modern observability stacks, such as: Dynatrace, Splunk, Grafana, DataDog, Elastic/ELK and data-pipelines such as: Fluent Bit, Vector, Cribl
- Familiarity with tools like Terraform, Ansible, or Helm for automated provisioning and configuration management
- Basic knowledge of OpenTelemetry concepts, collectors, and instrumentation principles
- Strong analytical skills with a systematic approach to debugging distributed systems and telemetry pipelines under guidance
Preferred qualifications
- Interest or prior exposure to AI Native Observability strategies for production AI systems, including leading platforms (Langfuse, Langsmith, Arize) that support this visibility
Benefits and support
- Compensation and benefits are detailed in the job posting
About Dell Technologies
Dell Technologies is a multinational technology company that develops, sells, repairs, and supports computers and related products and services. The company provides foundational infrastructure for enterprises, ranging from personal computers and servers to cutting-edge AI factories and cloud data solutions.
- Industry
- Hardware
- Company size
- 10001+ employees
- Founded
- 1984
- Location
- Round Rock, Texas, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Vice Chairman and Chief Operating Officer
David Kennedy
Chief Financial Officer
John Roese
Global Chief Technology Officer & Chief AI Officer
Jennifer Saavedra
Chief Human Resources Officer
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