Senior Network Engineer
Twilio · Posted Oct 1
Cloud-based customer engagement platform providing APIs for messaging, voice, email, and customer data orchestration
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About the role
Twilio is a cloud communications platform that empowers businesses and developers worldwide to craft personalized customer experiences. The Identity and Network Trust team builds, operates, and maintains the global corporate network infrastructure, VPN, ZTNA, and connectivity to cloud-based systems. This Senior Network Engineer role will monitor network performance, perform root cause analysis on escalated connectivity issues, and collaborate with security and other engineering teams to develop a secured global network infrastructure.
What you will do
- Build, operate and support the global Twilio IT network infrastructure.
- Keep track of network assets, including network hardware and software.
- Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team.
- Work closely with stakeholder teams to determine current and future network needs.
- Prioritize projects and work based on business priorities using the Scale Agile Framework (SAFe).
- Develop methods and tools to be used to test and implement new LAN/WAN systems.
- Analyze the current network structure and collaborate on how to make the network more efficient, scalable and sustainable.
- Formulate strategies to maintain and upgrade network systems efficiently.
- Respond to incidents, engage in network troubleshooting activities to determine root cause and resolve network issues.
- Create and maintain documentation for network design, IT network standards and process.
Skills used in this role
What the employer is looking for
- 7+ years of experience with building campus and/or data center network infrastructure, AWS cloud services and networking
- 5+ years of experience with Cisco LAN/WAN/Wifi and Palo Alto Networks firewalls
- 3+ years experience with AWS cloud services and networking
- Advanced knowledge of IEEE 802 standards and core IETF networking protocols including 802.11 suite, TCP/IP, DNS, DHCP, routing and switching protocols
- Hands on knowledge of network monitoring
- Knowledge of network security to implement security policy for compliance
- Proficient skill in WIndows, Mac, Linux client networking
- Experience in troubleshooting network problems at different OSI model layer
- University degree in computer science or equivalent experience
- Excellent written and verbal communication skills
Preferred qualifications
- Cisco CCNA/CCNP Certification
- AWS certification
- Zscaler Zero Trust Systems experience and/or certifications
- Scripting language with API automation
- Experience with infrastructure as code (IaC) using Terraform
- Knowledge of ITIL framework and its application in a network environment
- Project management skills
Benefits and support
- Competitive pay
- Generous time off
- Parental and wellness leave
- Healthcare
- Retirement savings program
About Twilio
Twilio is a cloud communications platform-as-a-service company that allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs. The company also offers customer engagement software and a customer data platform, Twilio Segment, to help businesses personalize interactions at scale. Today, it operates as a key infrastructure provider powering digital communications for brands worldwide.
- Industry
- Cloud Communications
- Company size
- 5000-10000 employees
- Founded
- 2008
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $240M raised
- 2021-07-31Post IPO Debt
- 2018-05-01Post IPO Equity
- 2015-07-31Series E
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Administrative Officer
President, Twilio Segment / Chief Revenue Officer
Chief Marketing Officer
Recent coverage
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