Senior Marketplace New Business Development Manager
Target · Posted Nov 4
General merchandise, apparel, grocery, and home goods retail services
Get a personal compatibility score
Add a resume for personal matches
About the role
Target Plus is Target's curated, invite-only marketplace connecting guests with trusted brands and partners, and the Partner Onboarding team enables partners to launch through a scalable, high-quality onboarding experience. The team operates within a global onboarding operating model alongside U.S.-based functional leaders and cross-functional partners in Product, Technology, Category, and Acquisition. This senior manager role leads and develops an onboarding team, owning day-to-day operations, SLAs, quality, partner support, and continuous improvement.
What you will do
- Lead, coach, and develop a high-performing team of onboarding professionals, with clear expectations around performance, quality, and partner experience.
- Own day-to-day operations including workload management, capacity planning, SLA adherence, backlog, and partner follow-ups.
- Ensure consistent execution of onboarding playbooks, processes, quality standards, and escalation paths.
- Use onboarding expertise to coach the team on the work , identify capability gaps, and drive learning and training to strengthen team performance.
- Monitor onboarding performance, including SLAs, quality, NPS/PSAT, and operational metrics , and proactively identify risks, delays, and opportunities to improve partner experience and speed to launch.
- Serve as the first escalation point for complex partner and operational issues, ensuring timely and appropriate escalation to U.S. onboarding and cross-functional teams.
- Partner closely with U.S.-based functional leaders , Product, Technology, Category, Acquisition, and other stakeholders to ensure seamless execution.
- Use data and operational insights to identify trends, improve processes, and drive continuous improvement.
- Build strong operating rhythms around performance reviews, quality calibration, issue resolution, and team development.
- Provide practitioner insights and feedback to U.S.-based functional leaders to help continuously improve and scale the onboarding operation.
Skills used in this role
What the employer is looking for
- 8+ years of experience in digital/e-commerce or marketplace onboarding, operations, partner/customer experience, or a related field .
- Demonstrated experience leading and developing teams.
- Strong hands-on onboarding expertise , including experience with partner onboarding, learning and training, quality, SLAs, NPS/PSAT, and scaled operations.
- Ability to coach teams on functional work , develop talent, and raise overall team capability.
- Strong operational and analytical skills with experience managing workflows, performance, quality, and SLAs.
- Excellent stakeholder management and communication skills, particularly in a global environment.
- Strong problem-solving, judgment, and escalation management capabilities.
- Demonstrated ownership mindset with a focus on outcomes and accountability.
- Ability to thrive in a fast-paced, evolving environment and work effectively within a global operating model .
- Experience in e-commerce, retail, marketplaces, or partner onboarding is required .
Benefits and support
- Compensation and benefits are detailed in the job posting
About Target
Target Corporation operates an extensive chain of general merchandise and discount retail department stores across the United States. The company provides a broad assortment of owned and national brand products, including apparel, electronics, beauty items, groceries, and home goods. Through its physical stores and digital platforms, Target focuses on delivering style, design, and value to help consumers discover the joy of everyday life.
- Industry
- Retail
- Company size
- 415000+ employees
- Founded
- 1902
- Location
- Minneapolis, Minnesota, USA
- Funding stage
- Public Company
Leadership
Chief Executive Officer
Executive Chair of the Board
Jim Lee
Executive Vice President and Chief Financial Officer
Prat Vemana
Executive Vice President and Chief Information and Product Officer
Mark Weinstein
Executive Vice President and Chief Marketing and Guest Experience Officer
Recent coverage
Home Page News
Target Completing 2026 Expansion Plan With Eight Store Openings This Fall2026-09-08
AP News
Target regains its footing under a new CEO and raises expectations for 20262026-08-19
Target Corporate
Target Unveils Multi-Year Strategy Under CEO Michael Fiddelke to Accelerate Growth2026-03-03