Senior Marketing Analyst-Risk Management
American Express · Posted Nov 1
Banking, credit card, payment network, and travel services
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About the role
The Amex Offers Marketing Operations (AOMO) team sits within Membership Portfolio Services and supports global Amex Offers campaign onboarding and execution. The team enables Merchant and Card Member growth strategies through marketing solution design, consultation, campaign set-up, delivery, process transformation, and automation. This role manages onboarding and offer set-up for Global Amex Offers, collaborates with regional marketing teams, reviews end-to-end processes, and works with technology partners to launch offers successfully.
What you will do
- Manage the onboarding process and offer set-up for Global AmEx Offers, ensuring the successful set-up, execution, and delivery of offers within the Amex Offers Ecosystem.
- Review and validate all process steps in the end-to-end Amex offers construct.
- Ownership and completion of all Marketing Campaign Onboarding process steps
- Timely execution of change requests applicable to the Offers construct
- Collaborate with US, LACC, EMEA and APAC colleagues and other Marketing teams for seamless delivery of Marketing offers.
- Build team capabilities through coaching, knowledge sharing, succession planning and mentoring new team members.
- Foster a high performance and collaborative culture with clear accountability, strong risk awareness and continuous improvement.
- Lead complex cross functional initiatives, providing strategic direction and subject matter expertise while influencing stakeholders.
- Strong executive communication and presentation skills, with the ability to lead discussions and provide clear, concise updates in leadership forums.
- Manage stakeholders, streamline, and standardize the process, drive process transformation
- Perform quality review of all offers.
- Work with Technologies partners to successfully set-up, track and validate offers, resolve issues, and ensure they launch successfully.
- Continue to meet the evolving needs of our Partners, Card Members, and Merchant
Skills used in this role
What the employer is looking for
- The incumbent needs to have a sound business acumen, Marketing and/or Operations experience, and excellent interpersonal skills. The incumbent should be able to lead and support the various initiatives which would involve working with multiple business partners and global colleagues. S/he should have an eye for detail and be adept at problem solving. S/he must possess effective collaboration and communication skills and should be able to work independently and as a team.
- Prior experience of Marketing Operations, MarTech, Execution, and/or Marketing a plus.
- Strong relationship management skills, ability to influence and collaborate across multiple partners and stakeholders.
- Proven ability to independently manage multiple workstreams and consistently drive results.
- Strong attention to detail and accountability to drive flawless execution.
- Project management skills with a strong focus on process excellence.
- Demonstrate analytical and systematic approach to problem solving.
- Knowledge of advanced excel, VBA, Tableau, Python and AI highly desirable
- Ability to think innovatively and challenge the status quo.
- Excellent verbal and written communication
- Desire to work in a fast-paced, dynamic environment.
- Bachelor’s degree in a relevant/quantitative field with 5+ years of experience. Post Graduation certification preferred – PGD, Masters, preferably in Marketing.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Investing.com
AmEx lifts 2026 profit forecast, plans to cut 5% of workforce2026-10-23
Associated Press
American Express profits rise; company plans to cut workforce by 5%, or about 3,500 employees2026-10-24
MarketScreener
American Express raises 2026 profit forecast as affluent customers keep spending2026-10-23
GuruFocus
American Express Co (AXP) Q3 2026 Earnings Call Highlights: Record $20.1 Billion Revenue2026-10-24