Senior Manager - Software Engineering
American Express · Posted Sep 28
Banking, credit card, payment network, and travel services
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About the role
The U.S. Consumer Services and Enterprise Digital & Data Technology Team delivers strategic technology capabilities across digital experiences, AI/ML, marketing technology, enterprise communications and automation. The role is an architect-level MarTech engineering position centered on Adobe Journey Optimizer, AJO Decisioning/Offer Decisioning, Adobe Experience Platform and Real-Time CDP. It leads the architecture, design and hands-on implementation of enterprise customer journey orchestration, personalization and decisioning solutions while providing technical leadership and engaging business and senior stakeholders.
What you will do
- Own the architecture, design and hands-on implementation of enterprise AJO and Decisioning/Offer Decisioning solutions.
- Architect real-time, event-triggered, audience-triggered and scheduled customer journeys, including events, audiences, actions/custom actions, conditions, channels and personalization.
- Design personalization and decisioning capabilities including eligibility, ranking, decision policies, business rules and propositions.
- Architect AEP/RTCDP solutions covering XDM schemas, datasets, identities, Real-Time Customer Profile, events, audiences and segmentation.
- Design end-to-end customer engagement solutions across Adobe Data Collection, Web/Mobile SDK, AEP, RTCDP, AJO, Decisioning and CJA.
- Architect and support enterprise integrations using REST APIs, Postman, JSON and custom actions, including authentication, payload validation and troubleshooting.
- Use SQL for data analysis, validation, reconciliation and troubleshooting.
- Drive engineering quality through code reviews, automated testing, CI/CD, deployment automation, monitoring, security, performance and scalability best practices.
- Provide technical and architecture leadership within Agile teams, mentor engineers and drive complex technical challenges through resolution.
- Take end-to-end accountability for technical quality, delivery, risks and business outcomes.
- Partner effectively with marketing, product, engineering, data, analytics, Adobe and implementation partners.
- Navigate ambiguity and influence across organizational boundaries to drive complex initiatives to resolution.
- Communicate architecture, strategy, progress, risks and recommendations to technical, business and senior management audiences, connecting technology decisions to customer and business outcomes.
- Identify opportunities to leverage AI/Generative AI across personalization, decisioning, content, analytics, engineering productivity and customer experience.
Skills used in this role
What the employer is looking for
- 12+ years of technology/software engineering experience, preferably across MarTech, personalization, customer engagement, CDP, journey orchestration or enterprise application development.
- 5+ years of hands-on Adobe MarTech/Experience Cloud experience, with architect-level expertise and strong implementation capabilities.
- Demonstrated experience delivering enterprise Adobe implementations, including substantial AJO/AEP solutions.
- Deep hands-on expertise in AJO, journey orchestration, personalization and Decisioning/Offer Decisioning.
- Strong expertise in AEP, RTCDP, XDM, datasets, Identity Service, Real-Time Customer Profile and segmentation.
- Working with knowledge of CJA, Adobe Data Collection, Web SDK, Mobile SDK, Adobe Analytics and Adobe Target.
- Strong understanding of customer identity, profiles, audiences, event-driven architecture and real-time personalization/decisioning.
- Strong hands-on experience with REST APIs, Postman, JSON, SQL and enterprise integrations.
- Experience with Agile engineering, CI/CD, automated testing and cloud-native technologies including Docker and Kubernetes.
- Strong understanding of software design patterns, security, performance and scalability.
- Proven ability to lead and mentor technical teams, influence across organizational boundaries and balance strategy, architecture and hands-on execution.
- Excellent problem-solving, ownership, executive communication, presentation and storytelling skills.
- Curiosity and willingness to adopt emerging technologies, particularly AI/Generative AI.
Preferred qualifications
- Experience in one or more of the following is advantageous: Java, J2EE, Spring Boot and enterprise application development
- Relational databases and GCP Big Query
- JUnit, Cucumber, TDD and BDD
- Enterprise REST APIs and web services
- React or modern web technologies
- Multi-threaded programming and data structures
Benefits and support
- Compensation and benefits are detailed in the job posting
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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