Senior Manager Software Engineering
American Express · Posted Sep 25
Banking, credit card, payment network, and travel services
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About the role
The Enterprise Technology Services organization partners with every part of the American Express business to power growth and innovation, supporting the delivery and operations of technology, digital, and data capabilities, platforms, and services globally, including technology engineering, architecture, and infrastructure with 24x7 support. The Global Merchant and Network Services Technology organization modernizes the payments network, and the American Express Global Payment Network authorizes and processes all customer card transactions in a near real-time, low-latency system. This Senior Manager, Software Engineering role leads and mentors a team of software engineers, manages project resources and team development, aligns engineering teams with organizational goals, and drives innovation, automation, and software development and deployment across environments.
What you will do
- Oversees and mentors a team of Software Engineering colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams. Provides direct leadership and coaching to teams, supporting training and development of best practices
- Manages resource allocation, project timeline, and budget for Software Engineering projects, ensuring alignment with organizational goals
- Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development
- Leads the development, deployment, support, and monitoring of software across various environments
- Collaborates with senior leadership and cross-functional teams to define and implement technology roadmaps and strategies
- Leads teams to innovate and automate processes, driving efficiency and scalability in production environments
- Drives continuous improvement initiatives, leveraging metrics and feedback to enhance team performance and software quality
- Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
Skills used in this role
What the employer is looking for
- Bachelor’s degree in Computer Science, Computer Engineering, and/or comparable experience; advanced degree preferred
- Knowledge of distributed (multi-tiered) systems, algorithms, NoSQL, and relational databases
- Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)
- 12+ years of Software engineering and development experience or a related job
- Experience in leading and managing software engineering teams, providing technical leadership and mentorship
- Experience in collaborating with senior stakeholders to drive software strategy and innovation
- Expertise in application design, software development, and automated testing
- Experience in distributed (multi-tiered) systems, algorithms, and relational databases
- Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories
- Experience in automation testing and documentation (i.e. automated, functional, and performance)
Benefits and support
- Compensation and benefits are detailed in the job posting
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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