Senior Manager Risk Management
American Express · Posted Nov 2
Banking, credit card, payment network, and travel services
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About the role
The Enterprise Communications & MarTech Experiences (ECMX) Global Business Enablement (GBE) team centralizes management, guidance, and governance of ECMX's key operational risk and compliance activities, including the Risk and Control Self-Assessment (RCSA), Project Guardian, audit and exam management, and issues management. The Senior Manager, Risk Management role sits in the ECMX GBE team, shaping and strengthening the first line of defense and acting as a connector between ECMX's business strategy and its risk management obligations. Reporting into the Director, Risk Management GBE, the role leads a team of 2-3 Analysts/Senior Analysts and serves as primary liaison with Control Management, Compliance, and ECMX product and operations leaders.
What you will do
- Oversee the execution of the RCSA process, ensuring alignment with enterprise risk frameworks, consistent application of scoring methodologies, and timely completion of assessments and testing.
- Drive control enhancement and standardization, ensuring new initiatives and technologies are designed with proactive risk management and compliance adherence.
- Partner with Control Management to interpret policy requirements and operationalize them within ECMX processes and products.
- Manage the Issue Management lifecycle, including providing guidance to leadership on process risk issues, control design, and mitigation strategies related to enterprise servicing communications.
- Manage audit and exam readiness: coordinate responses to internal/external audit inquiries, draft and validate management action plans, and monitor closure evidence.
- Drive business outcomes by simplifying processes with heavy risk and governance burden.
- Foster a culture of risk awareness and accountability by embedding operational risk management principles within day-to-day decision-making.
- Synthesize insights, themes, and trends from issues, incidents, Audits, and control testing results to identify improvement opportunities and share best practices across ECMX and partner organizations.
- Develop and mentor a team of business enablement professionals, building subject matter expertise in risk and control framework, process design, and audit readiness.
Skills used in this role
What the employer is looking for
- Three plus years of experience in risk management/process management, compliance, or control execution within a complex global organization (preferably servicing operations).
- Strong understanding of the risk and control framework, including RCSA methodology.
- Detailed understanding of the issue management lifecycle.
- Experience in managing internal and external audit requests end-to-end, including coordinating with stakeholders, validating supporting evidence and ensuring timely and accurate delivery.
- Ability to translate policy and risk requirements into actionable business processes and scalable controls.
- Proven ability to develop and leverage AI tools and solutions to enhance quality, consistency and productivity across risk management lifecycle.
- Strong project and change management skills, with the ability to execute multiple initiatives simultaneously.
- Strong communication, partnership and interpersonal skills with the ability to influence senior leaders and cross-functional partners.
- High learning agility, resilience, and the ability to lead through change in a dynamic environment.
- Excellent analytical and problem-solving skills, with strong attention to detail.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Investing.com
AmEx lifts 2026 profit forecast, plans to cut 5% of workforce2026-10-23
Associated Press
American Express profits rise; company plans to cut workforce by 5%, or about 3,500 employees2026-10-24
MarketScreener
American Express raises 2026 profit forecast as affluent customers keep spending2026-10-23
GuruFocus
American Express Co (AXP) Q3 2026 Earnings Call Highlights: Record $20.1 Billion Revenue2026-10-24