Senior Manager - Project Management
American Express · Posted Oct 6
Banking, credit card, payment network, and travel services
Get a personal compatibility score
Add a resume for personal matches
About the role
The role sits within American Express Merchant Servicing, where colleagues deliver trusted products, services, and experiences for customers and merchants. The team drives servicing capabilities, operational performance, controls, and digital adoption across a global organization. The Senior Manager, Project Management will lead a portfolio of strategic initiatives, translating priorities into executable plans and measurable outcomes in partnership with Product, Technology, Operations, Risk, Compliance, Finance, and Analytics teams.
What you will do
- Lead complex, cross-functional projects supporting Merchant Servicing from planning through implementation and benefits realization.
- Build project plans, governance structures, milestones, budgets, resource requirements, and success measures.
- Improve merchant servicing journeys through process simplification, automation, digitization, and operational transformation.
- Coordinate stakeholders across Operations, Product, Technology, Risk, Compliance, Finance, Analytics, and regional teams.
- Monitor project progress, dependencies, risks, issues, and financial performance, escalating concerns when required.
- Prepare clear executive updates, recommendations, and decision materials for senior leadership.
- Ensure projects meet regulatory, control, privacy, security, testing, and change-management requirements.
- Manage implementation readiness, including communications, training, procedures, cutover planning, and post-launch support.
- Track outcomes such as merchant satisfaction, service quality, turnaround time, digital adoption, productivity, and cost savings.
- Coach project managers and workstream leads while promoting accountability, collaboration, and consistent project-management practices.
Skills used in this role
What the employer is looking for
- Bachelor’s degree or equivalent professional experience.
- Approximately 10 or more years of experience in project management, program management, business transformation, operations, consulting, or a related discipline.
- Demonstrated experience leading large, complex, cross-functional programs in a matrixed organization.
- Experience supporting financial services, payments, merchant acquiring, customer servicing, contact-center operations, fintech, or another regulated industry.
- Strong command of project and program-management disciplines, including planning, governance, dependency management, risk and issue management, change control, and benefits realization.
- Proven ability to influence senior stakeholders and deliver results without direct authority over all contributing teams.
- Strong written, verbal, and presentation skills, including experience preparing materials for senior-management forums.
- Strong analytical and problem-solving capabilities, with the ability to convert data and complex information into actionable recommendations.
- Working knowledge of operational-risk, control, compliance, privacy, and information-security considerations.
- Experience managing multiple priorities while maintaining attention to detail and delivery quality.
- Ability to work effectively with geographically distributed teams and provide reasonable overlap with global business hours when required.
- Proficiency with standard productivity and project-management tools such as Microsoft Excel, PowerPoint, Project, Jira, Confluence, Smartsheet, or comparable platforms.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Business Travel Executive
American Express Launches 'Next Generation' of Amex Corporate2026-10-01
American Express IR
American Express Declares Regular Quarterly Dividend on Common Shares2026-09-28
American Express IR
American Express Reports Second-Quarter 2026 Financial Results2026-07-24