Senior Manager of SRE
JPMorgan Chase · Posted Oct 8
Global banking, investment, credit card, mortgage, and asset management services
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About the role
JPMorgan Chase's Infrastructure Platforms team is responsible for the non-functional requirements of its applications, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation. The team applies site reliability engineering principles across application and platform teams, including the use of enterprise-authorized AI capabilities for reliability workflows. This role owns non-functional requirements for the applications in its remit, manages a small team of SREs, and leads strategic planning around reliability, automation, and delivery practices.
What you will do
- Shows expertise in site reliability principles and demonstrates what it means to strike the balance between features, efficiency, and stability, negotiating with peers and executive partners to ensure optimal outcomes
- Drives the adoption of site reliability practices throughout the organization and ensures teams demonstrate site reliability best practices empirically through stability and reliability metrics
- Manage a small team of enthusiastic SREs with varying experiences.
- Accountable for their Annual performance reviews, 1:1 and career development.
- Drives a culture of continual improvement by encouraging real-time feedback to improve the customer's experience
- Ensures your team collaborates with other teams within your specialization and avoids duplication of work where possible
- Follows an objective, data-driven, post-mortem strategy by conducting regular team debriefs that enable team members to learn from successes and mistakes
- Coaches and develops entry to mid-level team members through tailored feedback and growth plans
- Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences
- Establishes team standards for AI-assisted reliability workflows across automation and delivery practices, ensuring traceability/auditability, resiliency, and security controls.
- Drives reuse-first adoption of enterprise-authorized AI capabilities within the work environment to improve reliability operations and customer experience outcomes, with human-in-the-loop validation and appropriate handling of sensitive data.
Skills used in this role
What the employer is looking for
- Formal training or certification on site reliability engineering concepts and 5+ years applied experience . I
- Demonstrates advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls
- Experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for reliability engineering workflows, including validation habits and awareness of data sensitivity.
- Ability to set and reinforce organization-level practices for reviewing AI-assisted recommendations and escalating uncertain decisions while maintaining resiliency, security, and auditability outcomes.
- Experience leading technologists to manage and solve complex technological issues on an organizational level
- Influences the team's culture by championing innovation and change for success
- Experience hiring, developing, and recognizing talent
- Proficient in at least one programming language such as Python, Java etc., and Web frameworks like Django Flask etc.,
- Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, etc.)
- Proficient with CI/CD practices and related tooling, container/container orchestration, and troubleshooting common networking technologies and issues
Preferred qualifications
- Ability to initiate and implement ideas to solve business problems
- Passion for learning new technologies and driving innovative solutions.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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