Senior Manager - Digital Product Management
American Express · Posted Nov 3
Banking, credit card, payment network, and travel services
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About the role
The Enterprise Technology Services organization partners with all parts of American Express to support technology, digital, and data capabilities, platforms, and services globally. It is responsible for engineering, architecture, infrastructure, product management for core enterprise platforms, technology risk and information security, enterprise data governance, digital product and design, and enterprise AI platforms. This role leads end-to-end product strategy, roadmap planning, and execution for enterprise-scale digital products, driving cross-functional delivery and product KPIs.
What you will do
- Spearhead end-to-end product strategy, roadmap planning, and execution of enterprise-scale digital products.
- Drive cross-functional collaboration across technology, business, operations, risk, and compliance to deliver strategic initiatives.
- Own product backlog prioritization, requirements definition, Agile delivery, and release management.
- Influence senior leadership through data-driven recommendations, business cases, and product performance insights.
- Lead customer-centric innovation, digital transformation, and process optimization initiatives.
- Define and track product KPIs to improve customer experience, operational efficiency, and business outcomes.
- Manage complex stakeholder relationships, competing priorities, delivery dependencies, and product risks.
- Drive product adoption, scalability, and continuous improvement while ensuring alignment with business objectives.
Skills used in this role
What the employer is looking for
- Bachelor of Engineering (B.E.) graduate.
- 13 years of overall professional experience.
- Extensive experience in product management, strategic planning, and execution.
- Strong understanding of Agile methodologies and product development lifecycle.
- Expertise in stakeholder management and cross-functional collaboration.
- Proven ability to manage complex projects and drive business outcomes.
- Strong analytical, problem-solving, and leadership skills.
- Experience in digital transformation, process improvement, and product innovation.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Investing.com
AmEx lifts 2026 profit forecast, plans to cut 5% of workforce2026-10-23
Associated Press
American Express profits rise; company plans to cut workforce by 5%, or about 3,500 employees2026-10-24
MarketScreener
American Express raises 2026 profit forecast as affluent customers keep spending2026-10-23
GuruFocus
American Express Co (AXP) Q3 2026 Earnings Call Highlights: Record $20.1 Billion Revenue2026-10-24