Senior Manager-Digital Product Management
American Express · Posted Oct 6
Banking, credit card, payment network, and travel services
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About the role
The eCRMS (Enterprise Customer Relationship Management Solutions) team sits within ICRST and supports the GCS and ICS iterative delivery teams’ sales tooling and deal-flow platforms, built primarily on Salesforce, ensuring the sales organization has the day-to-day product capabilities it needs. The Senior Manager, Digital Product Management owns the day-to-day business health of the GCS and ICS Salesforce platform, driving product enhancements from change request through to deployed, tested solutions. This is a high-agency individual contributor role with no direct reports, responsible for keeping many concurrent issues moving across product, engineering, and business stakeholders.
What you will do
- Own the end-to-end process of taking a business-submitted Change Request from intake through aligned business requirements, a solution agreement with Engineering and Product, agile development, and a tested, deployed solution that meets the original business purpose.
- Partner directly with Product Managers, Engineering, and Sales (business) stakeholders to gather and align on business requirements, then bring Engineering and Product together to compile a comprehensive solution agreement.
- Once a solution is approved, break down the PM-authored feature into stories and work with assigned TPMs to slot the work across available engineering teams for an upcoming sprint.
- Serve as the accountable owner for advancing Change Requests to their next stage and ultimately into build with the iterative delivery engineering teams.
- Manage multiple concurrent issues and initiatives simultaneously, with strong project management skill to keep many workstreams progressing at once without dropping details.
- Influence outcomes through building and maintaining strong working relationships across Sales Always On and Business Health engineering teams and eCRMS product managers in the GCS and ICS sales space
Skills used in this role
What the employer is looking for
- 10+ Years of experience.
- Strong Salesforce platform knowledge strongly preferred.
- Prior experience owning or managing an internal user-facing platform is a plus.
- Demonstrated ability to work across multiple teams and issues at once, with strong organizational and project management skills to advance several initiatives simultaneously.
- Experience partnering with Technical Program Managers (TPMs) and Engineering to translate approved solutions into sprint-ready stories.
- Comfortable operating in an agile software development environment, from requirements through deployment.
- Strong communication skills; able to work effectively with Product, Engineering, and Sales business stakeholders at all levels.
- People management experience is a nice to have but not required. This is a high agency individual contributor role with no direct reports who will work across multiple delivery teams and stakeholders.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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