Senior Manager-Digital Product Management
American Express · Posted Oct 5
Banking, credit card, payment network, and travel services
Get a personal compatibility score
Add a resume for personal matches
About the role
Global Merchant & Network Services brings together American Express' merchant and network-related businesses, including relationships with merchants, issuers, acquirers, processors, and strategic partners globally. The Network Product team develops and delivers secure, resilient, and scalable payment network capabilities spanning Authorization, Tokenization, Authentication, Digital Wallets, Local Network solutions, and Network-to-Network integrations that support market expansion, regulatory requirements, and global interoperability. This role drives the development and delivery of strategic payment network capabilities, translating business and partner needs into clear product requirements and executable delivery plans while coordinating cross-functional workstreams, governance, and risk management.
What you will do
- Develop and execute product roadmaps for payment network capabilities aligned with enterprise priorities, market needs, and regulatory requirements.
- Lead end-to-end delivery of capabilities across Authorization, Tokenization, Authentication, Digital Wallets, Local Network solutions, and Network-to-Network integrations.
- Translate business, customer, partner, and regulatory needs into features, user stories, acceptance criteria, and delivery milestones.
- Apply strong understanding of payment networks, issuing, acquiring, processing, transaction flows, and network specifications to guide product decisions.
- Ensure solutions meet intended business outcomes and consider scalability, security, resilience, operational readiness, and interoperability.
- Partner with Engineering and Quality Assurance teams across solution design, development, testing, implementation, and post-launch readiness.
- Maintain integrated delivery plans covering scope, milestones, dependencies, risks, issues, and decisions.
- Coordinate execution across Product, Technology, Operations, Risk, Compliance, and external partner teams.
- Proactively identify delivery risks and blockers, drive mitigation, and escalate matters requiring leadership attention.
- Prepare concise executive updates, dashboards, roadmaps, and governance materials, translating complex topics for technical and non-technical audiences.
- Build trusted relationships and influence decisions across global, cross-functional, and highly matrixed teams.
Skills used in this role
What the employer is looking for
- Bachelor's or master's degree in computer science, Engineering, Information Systems, Business Management, or related field.
- Relevant experience in payment network products, digital payments, product management, network delivery, or payment technology.
- Strong understanding of the payment's ecosystem, including networks, issuers, acquirers, processors, and digital payment providers.
- Knowledge of payment transaction flows and capabilities such as authorization, authentication, tokenization, clearing, and settlement.
- Experience delivering products or capabilities through requirements, development, testing, implementation, and operational readiness.
- Demonstrated project or program management experience across multiple teams, workstreams, risks, and dependencies.
- Ability to translate business requirements into clear product and technical deliverables.
- Strong written, verbal, presentation, executive communication, stakeholder management, influencing, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced and highly matrixed environment.
Preferred qualifications
- Demonstrated experience working with payment networks, issuers, acquirers, processors, digital wallet providers, or network capability modernization programs is strongly preferred.
- Experience with Authorization, Tokenization, Authentication, Safe Key, Digital Wallets, Local Network solutions, or Network-to-Network integrations.
- Knowledge of card processing, payment message flows, network specifications, and payment operations.
- Experience delivering complex modernization, migration, regulatory, or market-enablement initiatives.
- Experience managing product roadmaps, backlogs, features, user stories, and acceptance criteria.
- Experience with Agile or SAFe delivery methodologies and knowledge of Rally, JIRA, Confluence, or similar tools.
- Experience engaging with external network partners, processors, vendors, or payment ecosystem participants.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Business Travel Executive
American Express Launches 'Next Generation' of Amex Corporate2026-10-01
American Express IR
American Express Declares Regular Quarterly Dividend on Common Shares2026-09-28
American Express IR
American Express Reports Second-Quarter 2026 Financial Results2026-07-24