Senior Manager - Data Governance & Management
American Express · Posted Nov 4
Banking, credit card, payment network, and travel services
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About the role
The Commercial Data Office (CoDO) within Global Commercial Services (GCS) focuses on powering the best customer experience and driving value through data while supporting sustainable growth balanced with controls and risk management. The Senior Manager of the Commercial Data Risk Management team leads data risk priorities for GCS, partnering with the Enterprise Data Office, GCS Control Management, Enterprise Business Architecture, and Business, Product, and Technology teams to execute enterprise data risk policies and standards. The role translates enterprise requirements into scalable GCS controls and capabilities, strengthens the control environment, drives remediation of material data risk gaps and issues, and provides risk insights and recommendations to senior leadership.
What you will do
- Drive GCS Data Risk strategy and priorities, translating enterprise policies, standards, architecture, and emerging requirements into practical, scalable risk management capabilities across GCS processes, products, and applications.
- Lead Data Risk assessment, controls, and RCSA integration, providing senior SME guidance on risk identification, applicability, control design/mapping, ownership, effectiveness, and opportunities to standardize and automate controls.
- Drive sustainable remediation of Data Risk issues and deficiencies, partnering with Issue/Corrective Action Owners, Control Management, Business, Product, and Technology teams to address root causes, strengthen controls, and reduce recurrence.
- Lead Retention & Deletion governance and proactive risk monitoring, including risk/control indicators, dashboards, and executive reporting.
- Integrate Data Risk with EBCM/Business Architecture, connecting business capabilities to RCSA risks and controls, establishing two-way visibility between EBCM and Data Risk activities, and using capability insights to identify dependencies, gaps, and remediation priorities.
- Build strong cross-functional partnerships and Data Risk culture across CoDO, EDO, Risk, Control Management, EBCM, Business, Product, Technology, and Architecture—driving alignment, resolving complex dependencies, and promoting sustainable risk management through leadership engagement, consultation, and awareness.
Skills used in this role
What the employer is looking for
- 5+ years of experience in Data Risk Management, Operational Risk, Data Governance, Controls, or a related discipline within financial services/banking, with hands on risk management experience across RCSA (Risk Identification & Assessment), Issue Management, control design/testing, remediation, and risk monitoring.
- Proven ability to translate complex business strategies, processes, and technology environments into Data Risk implications, control requirements, and actionable solutions, with strong analytical, problem-solving, and decision-making capabilities.
- Demonstrated leadership and influence across cross-functional teams, including Business, Product, Technology, First & Second line Risk & Compliance functions, Audit, and Data organizations, with a proven ability to drive outcomes without direct authority.
- Strong executive communication and strategic execution skills, with the ability to synthesize complex risk topics, provide clear recommendations to senior leaders, manage competing priorities, and navigate complex dependencies.
- Enterprise mindset with the ability to connect GCS Risk & Compliance priorities to broader enterprise objectives while balancing stakeholder needs; Bachelor’s degree in a relevant technical, or business discipline.
Preferred qualifications
- Experience across key Data Risk domains, such as Retention & Deletion/Records Management, Data Sharing Risk, Data Architecture, and enterprise Data Risk frameworks; understanding of relevant data privacy and protection requirements preferred.
- Experience with Data Governance, GRC, risk-management, analytics, or reporting tools and applying them to strengthen risk monitoring and governance.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Investing.com
AmEx lifts 2026 profit forecast, plans to cut 5% of workforce2026-10-23
Associated Press
American Express profits rise; company plans to cut workforce by 5%, or about 3,500 employees2026-10-24
MarketScreener
American Express raises 2026 profit forecast as affluent customers keep spending2026-10-23
GuruFocus
American Express Co (AXP) Q3 2026 Earnings Call Highlights: Record $20.1 Billion Revenue2026-10-24