Senior Manager, Customer Engineering, India
Cloudflare · Posted Oct 2
Cloud infrastructure, cybersecurity, content delivery, and edge computing services
Get a personal compatibility score
Add a resume for personal matches
About the role
Cloudflare runs one of the world's largest networks, protecting and accelerating Internet applications for customers ranging from individual bloggers to SMBs to Fortune 500 companies. The Customer Engineering organization is the customer-facing technical go-to-market function, covering technical validation, architecture, and adoption across enterprise accounts. This role leads the India Customer Engineering team, acting as a player-coach while partnering with Sales, Product, and Customer Success to drive new business, adoption, retention, and expansion.
What you will do
- Lead the technical customer-facing organization in India, reporting into APAC Customer Engineering leadership, and is accountable for building a high-performing, AI-augmented technical go-to-market team that drives new business, adoption, retention, and expansion.
- This role is both a people leadership role and a commercial technical leadership role. It is designed for a leader who can coach customer-facing technologists, shape regional technical strategy, and partner closely with sales, product, and customer success to deliver measurable business outcomes.
- Lead and develop the India Customer Engineering team across enterprise and strategic accounts. Act as a player-coach: maintain strong individual technical contribution while enabling the team.
- Serve as the point of reference for the team on complex customer architecture, escalations, and solution design.
- Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays.
- Partner with Account Executives to drive technical validation and help close new business.
- Keep workloads balanced, support onboarding of new team members, and ensure the team is set up for success.
- Conduct regular 1:1s, provide constructive feedback, and coach team members on discovery, solution architecture, executive communication, and business-value translation.
- Build and run the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning.
- Hire, retain, and develop top CE talent; build succession plans and bench strength.
- Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly and keep customers moving.
- Surface regional feedback, product gaps, and competitive insight to product and engineering. Represent Cloudflare in executive customer meetings, regional events, and partner discussions.
Skills used in this role
Preferred qualifications
- Demonstrated experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
- Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management.
- Experience working with enterprise customers in India or APAC.
- Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms.
- Proven commercial mindset with experience in quota-carrying or revenue-aligned motions. Strong executive presence and ability to bridge technical depth with business outcomes. Comfort working in a fast-moving, AI-enabled operating model.
- Experience with hyperscaler ecosystems or cybersecurity vendors.
- Hands-on experience with Cloudflare's developer stack, especially Workers AI and AI Gateway. Applied AI experience, including prompt engineering, LLM orchestration, or RAG.
- Coding/scripting fluency in Python, JavaScript, or similar languages.
- Relevant certifications such as AWS, Azure, GCP, Palo Alto, ISC2, or ISACA.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Cloudflare
Cloudflare, Inc. is a global cloud services provider that delivers a broad range of services to businesses of all sizes, making web applications faster, more secure, and reliable. Operating a massive global network, the company provides infrastructure and security solutions including DDoS mitigation, web application firewalls, zero-trust architecture, and serverless developer tools.
- Industry
- Cloud Computing
- Company size
- 5000-10000 employees
- Founded
- 2009
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.26B raised
- 2026-08-11Post IPO Debt$2.17B
- 2021-08-01Post IPO$1.29B
Leadership
Co-Founder & Chief Executive Officer
Co-Founder, President & Chief Operating Officer
Chief Financial Officer
Chief Legal Officer
Recent coverage
Help Net Security
Cloudflare Announces Intent to Become a Public Certificate Authority, Supporting Classical TLS and Post-Quantum MTCs2026-09-30
Dealroom
Cloudflare Releases Clef and Clef-flash In-House Decision Models for Automated Software Routing and Guardrails2026-10-01
Cloudflare Blog
Cloudflare Birthday Week Performance Update: Now Fastest Provider in 74% of World's Top Networks2026-10-02
Cloudflare Press Release
Cloudflare 2026 Threat Intelligence Report Reveals Cybercriminals Shifting from Breaking In to Logging In2026-03-03