Senior Manager-AI Innovation & Research
American Express · Posted Oct 16
Banking, credit card, payment network, and travel services
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About the role
AI Labs is part of American Express's Global Decision Science organization within Credit and Fraud Risk, responsible for managing enterprise risks across the customer lifecycle and building data capabilities, decision-making frameworks, and machine learning-powered predictive models for credit, fraud, marketing and servicing. The team develops, deploys and validates predictive models and uses leading AI practices to predict customer behavior at scale. This Senior Manager role leads a team of AI researchers working at the intersection of applied AI research, large-scale AI platforms and large-scale compute infrastructure, defining a research agenda and translating machine learning and systems innovation into governed, production-ready capabilities such as tabular and sequence-based foundational models.
What you will do
- Lead and drive implementation of advanced AI research and integration into business in areas such as foundation models, graph-based methods, reinforcement learning, and causal-modelling techniques.
- Lead research and implementation of Tabular Foundational Models (TFMs) for structured data and modelling usecases.
- Lead research, development and implementation of Sequence-based foundational models for event streams, such customer actions and transaction histories.
- Partner with business users, technology and infrastructure teams to ensure solutions are flexible, secure, cost-effective, and compliant with enterprise standards
- Translate research outcomes into production-ready platforms, tools, and capabilities that are adopted at scale across the enterprise
- Provide thought leadership for research in Ai research and machine learning. Present and communicate research findings to senior leadership, influencing enterprise-level decision-making and strategic direction.
- Work in close partnership with other research teams in AI labs.
- Lead a team of Ai researchers and create a highly effective and engaged team culture focused on innovation.
Skills used in this role
What the employer is looking for
- Advanced degree in Computer Science, Statistics, Operations Research, Engineering, Mathematics, Economics, Physics, or a related quantitative field or equivalent work experience. 4+ years of work experience in applied research lab organisations is required.
- Very strong record of applied research impact through platforms, patents, production systems, or enterprise-scale adoption, in addition to traditional publications.
- Expertise with GPU-accelerated ML workloads, high-performance computing, and advanced optimization techniques are essential.
- Expert knowledge of machine learning and statistical modeling methods for supervised and unsupervised learning in areas such as transformer and attention-based architectures, deep learning for structured sequential and graph data, multi-task and transfer learning.
- Exceptional programming skills in Python, Spark. Additional knowledge of C/C++ and Java is preferred
- Expertise in hybrid-cloud AI/ML infrastructure, including Google Cloud (e.g., Vertex AI, BigQuery, Dataproc) and large-scale distributed computing environments.
- Strong knowledge of databases and related languages/tools such as SQL, NoSQL, Hive, etc.
- Exceptional people leadership and managerial skills
- Ability to work in a dynamic, cross-functional environment, with a strong attention to detail
- Effective communication skills and ability to explain complex data products in simple terms
- Strong relationship building and collaborative skills.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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