Senior Machine Learning Engineer
Coinbase · Posted Sep 14
Cryptocurrency exchange, digital wallet, custody, and blockchain infrastructure services
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About the role
The CX Intelligence team is part of Coinbase's Enterprise Applications and Architecture org and builds the customer-facing and internal CX experiences that connect the Help Center, chatbots (CBCB), and agent workflows. The team owns the multi-agent platform which powers Coinbase chat, Help Center and agent tooling surfaces, partnering closely with Conversation Design, CX, and other engineering teams to deliver secure, compliant, and scalable AI-powered support. This IC5 Machine Learning Engineer role will drive the evolution of the conversational ecosystem by building a seamless hybrid vendor-internal chatbot experience, leading the design and implementation of a unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants.
What you will do
- Architect and deploy the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment.
- Build production-grade Python services that bridge advanced ML/AI research with reliable, measurable customer-facing products.
- Lead end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through delivery.
- Establish best practices for system design, coding standards, and AI/ML development workflows across the team.
- Mentor engineers on architectural integrity and modern AI/ML patterns, raising the technical bar for the broader team.
- Conduct design reviews to ensure every feature meets Coinbase's standards for security, scalability, and performance.
Skills used in this role
What the employer is looking for
- 5+ years of professional experience in machine learning and software engineering, with a track record of shipping production-grade ML services at scale.
- Hands-on expertise building with modern AI architectures (LLMs, deep learning) and the generative AI ecosystem, including frameworks such as LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock.
- Deep proficiency in Python with demonstrated ability to write clean, maintainable, highly-tested production code.
- Specialized knowledge in at least one domain: NLP, information retrieval, computer vision, or advanced statistical modeling.
- Proven ability to write technical design documents and present ML system architectures to cross-functional stakeholders, translating complex technical concepts for non-technical audiences.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
Benefits and support
- Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
- Annual base salary range (excluding equity and bonus): ₹6,612,600 — ₹6,612,600 INR
- Remote-first workplace with quarterly in-person working sessions called "surges"
- Accommodations available for individuals with disabilities who need a reasonable accommodation
- Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
About Coinbase
Coinbase is a leading financial technology company that operates a secure online platform for buying, selling, transferring, and storing digital assets. Serving retail consumers, institutional investors, and developers worldwide, the company provides comprehensive exchange capabilities, institutional custody services, and scalable blockchain infrastructure like the Base network. Its mission is to increase economic freedom around the world by building the foundational financial rails for the cryptoeconomy.
- Industry
- Cryptocurrency
- Company size
- 4300+ employees
- Founded
- June 2012
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $547M raised
- 2025-12-19Post IPO Equity$2.6B
- 2021-08-13Post IPOUndisclosed
- 2021-05-17Post IPO$1.25B
- 2020-07-01Series U$75M
- 2018-10-01Series E$300M
Leadership
Co-Founder and Chief Executive Officer
President and Chief Operating Officer
Chief Financial Officer
Recent coverage
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