Senior Lead Analyst
American Express · Posted Oct 16
Banking, credit card, payment network, and travel services
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About the role
The Finance Automation & Process Support team manages and monitors automated finance processes, driving process stability, controls, and continuous improvement. The role centers on automation, RPA, and AI-powered tools applied to finance and accounting operations. This Senior Lead Analyst will support process monitoring, root cause analysis, and collaboration with process, technology, and product stakeholders to improve efficiency, compliance, and controls.
What you will do
- Support the monitoring and management of finance automated processes, assist in root cause analysis to troubleshoot issues, and collaborate with the team to implement permanent fixes for improved process stability and efficiency
- Ideate and implement data-driven business insights for effective and efficient system and automated process
- Collaborate with key stakeholders – Process team, Technology partner & Product owners
- Quickly grasp new processes and ensure seamless support & execution
- Pursue continuous improvement in execution, lead intelligent automation and monitor compliance with policies
- Responsible for improving the control environment by ensuring satisfactory audit experience and enhancing internal controls
- Responsible for and ensuring compliance with service level agreements (SLA), internal guidelines, accounting policies, and regulatory requirements
- Support/participate in standardization and continuous improvement initiatives as well as other business partner initiatives
- Ensure controls & compliance with prevailing policies & procedures such as SOX, Process Risk Self-Assessment, and support Statutory/Internal audits
Skills used in this role
What the employer is looking for
- Bachelor’s degree in computer science, Information Systems, Business Administration, or other equivalent
- 1-2 years of experience in automation/system support / RPA
- Functional knowledge on Finance and Finance applications/technology
- Strong knowledge of RPA, well-Developed Analytical Skills including financial accounting / reporting understanding
- Basic knowledge or hands-on exposure to Artificial Intelligence (AI), Generative AI, and AI-powered automation tools to support process optimization and operational efficiency
- A fast/keen learner with the ability to learn a detailed process quickly
- Ability to share technical knowledge and proactively encourage others to do the same
- Excellent verbal and written communication skills
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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