Senior Lead Analyst
American Express · Posted Oct 21
Banking, credit card, payment network, and travel services
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About the role
The GCS (Global Commercial Services) Control Management Specialized Operational Risk team provides subject matter expertise on specific Operational Risk topics so the business unit can understand risk-stripes and manage and mitigate them effectively. The Senior Lead Analyst role focuses on embedding control management into day-to-day operations, working on Risk Performance Rating dashboards, data quality and controls, executive reporting, and stakeholder partnerships. The work spans Tableau dashboards, large datasets, and reporting/analytics for risk, compliance, and governance stakeholders across business units and geographies.
What you will do
- Support the production, maintenance, and enhancement of Risk Performance Rating (RPR) dashboards.
- Perform data preparation, validation, and reconciliation activities to ensure reporting accuracy.
- Maintain Tableau dashboards, scorecards, and executive reporting views.
- Execute data quality checks and validation procedures across reporting datasets.
- Investigate data anomalies and support issue resolution activities.
- Prepare clear, concise reporting materials and presentations for business stakeholders.
- Contribute to executive-ready reporting through accurate and actionable analysis.
- Collaborate with metric owners, SMEs, and Control Management partners to validate data and reporting outputs.
- Support stakeholder inquiries and reporting requirements.
- Contribute to process improvements and reporting best practices.
Skills used in this role
What the employer is looking for
- Bachelor's degree in finance, Business, Risk Management, Analytics, Engineering, or a related field.
- 2-3 years of experience in Data Analytics, Business Intelligence, Reporting, Automation, Operational Risk, Compliance, Audit, or a related analytical function.
- Strong analytical, problem-solving, and data interpretation skills.
- Ability to manage multiple priorities and deliver high-quality results in a fast-paced environment.
- Effective communication and stakeholder management skills.
- Shift Timings: 1 PM-9 PM OR 3 PM-11 PM (As per business requirements)
- Tableau Desktop
- Advanced Microsoft Excel and PowerPoint
- Experience working with large datasets
- Strong attention to detail and data quality mindset
- Ability to identify trends and derive insights from data
- Ownership and accountability for assigned deliverables
- Strong organizational and time-management skills
- Effective collaboration and stakeholder engagement skills
- Continuous improvement mindset with an interest in automation and innovation
- Fluent with Gen AI
Preferred qualifications
- Experience supporting risk reporting, KRIs, scorecards, or management dashboards.
- Exposure to Operational Risk, Compliance, Audit, Control Management, or Governance functions.
- Experience translating analytical findings into business-focused insights and recommendations.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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