Senior HR Service Advisor
Microsoft · Posted Oct 1
Software, cloud computing, artificial intelligence, and hardware services
Get a personal compatibility score
Add a resume for personal matches
About the role
The New Hire Onboarding (Employee Data) team delivers a world-class onboarding experience from offer acceptance through Day 1, ensuring new hires are set up accurately across systems and payroll inputs are submitted on time. The role operates on HR systems and tools such as Employee Central, SAP, CRM, and workflow/tracking tools, along with low-code/no-code automation via Power Automate and Power Apps. As a Senior HR Service Advisor, you will own onboarding execution for new hires across APAC, IMEA, ANZ, and Korea — handling pre-onboarding activities, data validation and reconciliation, payroll input submission to vendors, and continuous improvement of controls and automation.
What you will do
- You will manage end-to-end new hire onboarding execution from offer acceptance through Day 1, ensuring milestones are completed within expected timelines and service standards for your assigned countries.
- You will validate and reconcile employee data across systems (e.g., Employee Central (EC), SAP, CRM, workflow/tracking tools) to ensure accuracy, completeness, and consistency of records.
- You will prepare and submit payroll inputs to the appropriate payroll teams/vendors for supported countries, ensuring inputs meet local requirements and are submitted ahead of payroll cut-offs to enable correct first-pay processing.
- You will investigate discrepancies and exceptions, conduct root cause analysis (RCA), and drive short-term and long-term remediation plans in partnership with your manager and stakeholders.
- You will coordinate with stakeholders (recruiting, payroll, vendors, and internal People Operations partners) to clarify ownership, manage dependencies, and ensure timely resolution and proactive communications.
- You will maintain audit readiness and strong controls by documenting actions, ensuring process traceability, following established procedures, and protecting data privacy by adhering to confidentiality requirements.
- You will identify opportunities to simplify and automate onboarding and payroll input activities using low-code/no-code tools (e.g., Power Automate, Power Apps), improving efficiency and stakeholder experience.
Skills used in this role
What the employer is looking for
- 5+ years experience in Operations, Customer Support, HR Shared Services, Employee Data, or a customer-facing operations role.
- Experience supporting new hire onboarding (offer acceptance through Day 1) with strong execution ownership and stakeholder coordination.
- Demonstrated experience in data validation/reconciliation across HR systems (e.g., EC/SAP/CRM/workflow tools) with strong attention to detail.
- Ability to work independently in a deadline-driven environment, prioritizing workload and driving closure with minimal supervision.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
Recent coverage
Windows Central
Microsoft Announces Windows 11 Version 26H2 and Previews Next-Gen AI Features2026-10-04
Barchart
Wells Fargo Adds Microsoft to Q4 Tactical Ideas List With Street-High Target2026-10-06
The Official Microsoft Blog
Microsoft 365 and LinkedIn Leadership Update Issued by Satya Nadella2026-10-01