Senior Engineering Manager (L5)
Twilio · Posted Sep 25
Cloud-based customer engagement platform providing APIs for messaging, voice, email, and customer data orchestration
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About the role
At Twilio, we're shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences. As a Senior Engineering Manager on the Twilio Segment Data platform/pipelines team, you'll build and scale systems that process several hundred thousands of data points per second, leading the development of high-scale ingestion and data processing systems while ensuring reliability, performance, and cost-efficiency for our customer data platform (CDP).
What you will do
- Own and deliver robust, high-scale routing experiences for Data platforms & pipelines for Twilio Segment.
- Champion team growth and success, prioritizing mentorship and individual development.
- Architect and operate always-available, complex distributed systems in cloud environments.
- Guide technical decisions, articulating trade-offs between cost, performance, and reliability.
- Advocate for agile processes, continuous integration, and robust automation.
- Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects.
Skills used in this role
What the employer is looking for
- 14+ years of engineering experience with a 5+ year proven track record managing software teams.
- Bachelor's or Master's degree in Computer Science, Engineering, or related field.
- Proven experience managing multiple workstreams within the team.
- Demonstrated commitment to driving an AI-centric engineering mindset and providing mentorship on leveraging AI-enabled development platforms.
- Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture.
- Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec).
- Excellent communication, problem-solving, and operational excellence skills.
Preferred qualifications
- Demonstrated experience identifying, prototyping, and deploying GenAI/LLM solutions to solve real-world engineering or data processing challenges.
- Expert programming experience in Go or similar object-oriented languages.
- Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).
- Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).
- Familiarity with AI/ML technologies.
- Experience managing and operating AWS infrastructure
- Experience working in a geographically distributed team.
Benefits and support
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- remote-first work
- empower employees to build positive change in their communities by supporting their volunteering and donation efforts
About Twilio
Twilio is a cloud communications platform-as-a-service company that allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs. The company also offers customer engagement software and a customer data platform, Twilio Segment, to help businesses personalize interactions at scale. Today, it operates as a key infrastructure provider powering digital communications for brands worldwide.
- Industry
- Cloud Communications
- Company size
- 5000-10000 employees
- Founded
- 2008
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $240M raised
- 2021-07-31Post IPO Debt
- 2018-05-01Post IPO Equity
- 2015-07-31Series E
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Administrative Officer
President, Twilio Segment / Chief Revenue Officer
Chief Marketing Officer
Recent coverage
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