Senior Engagement Manager, AWS Strategic Industries
Amazon · Posted Oct 2
E-commerce, cloud computing, online advertising, and digital streaming services
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About the role
AWS Professional Services partners with customers worldwide to accelerate their cloud journeys, from migration and modernization to building entirely new capabilities, with engagement managers acting as the connective thread between technical delivery and business strategy. This role sits at the intersection of technology and business strategy, owning the full lifecycle of large-scale cloud engagements across AWS, customer, and partner teams. The Senior Engagement Manager will lead multi-workstream programs, build executive relationships, and mentor other engagement managers while helping organizations realize the value of cloud adoption, including generative AI and enterprise transformation initiatives.
What you will do
- Lead the end-to-end delivery of large, multi-workstream cloud engagements by creating and maintaining comprehensive project plans, defining quality standards, and aligning AWS, customer, and partner resources to achieve agreed-upon business outcomes.
- Build and manage strategic customer relationships across technical and executive stakeholders, proactively identifying risks, clearing blockers, and driving timely decisions to keep programs on track — including redirecting distressed engagements toward successful delivery.
- Facilitate release planning, workshops, and discovery sessions using multiple delivery and cloud frameworks (such as Agile, Waterfall, Well-Architected Framework, and Cloud Adoption Framework) to translate customer strategy into executable roadmaps.
- Lead complex business and technical discussions, harmonize conflicting perspectives, and guide customers to define and expand on their cloud adoption strategy while identifying opportunities to maximize engagement value through scope and financial negotiations.
- Establish reusable delivery mechanisms, best practices, and documentation standards that improve quality and efficiency across engagements, and mentor fellow engagement managers to raise the overall team capability.
Skills used in this role
What the employer is looking for
- 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
- 7+ years of leading and delivering enterprise-level IT engagements experience
- Bachelor's degree in STEM field
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
- Experience in leading and delivering enterprise-level IT engagements
Preferred qualifications
- 5+ years of delivering customer engagements in a professional services role experience
- active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
Benefits and support
- Compensation and benefits are detailed in the job posting
About Amazon
Amazon.com, Inc. is a multinational technology conglomerate focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, it operates the largest internet retail marketplace globally alongside its prominent cloud platform, Amazon Web Services (AWS).
- Industry
- E-Commerce
- Company size
- 1576000+ employees
- Founded
- 1994-07-05
- Location
- Seattle, Washington, USA
- Funding stage
- Public Company
Funding
Public Company · $8M raised
- 2013-03-22Post Ipo Debt$200M
Leadership
President and Chief Executive Officer
Founder and Executive Chair
Senior Vice President and Chief Financial Officer
Matt Garman
CEO, Amazon Web Services
CEO, Worldwide Amazon Stores
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