Senior Data Center Technician
Microsoft · Posted Oct 16
Software, cloud computing, artificial intelligence, and hardware services
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About the role
Microsoft's Cloud Operations & Innovation (CO+I) powers the core infrastructure and foundational technologies behind Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform, across a global portfolio of more than 200 data centers in 32 countries. As a Senior Data Center Technician, you will apply expertise in preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning network and server equipment while providing guidance and mentorship to other technicians. The role involves leading complex hardware deployment and decommissioning work, ensuring safety and quality compliance, and improving service quality and efficiency within a mission-critical data center environment.
What you will do
- Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues to quickly identify the cause of issues.
- Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures.
- Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches).
- Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework.
- Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
- Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Verify security compliance for decommissions and processes data-bearing devices for destruction.
- Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
- Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
- Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
- Has pride and a sense of accountability for the service quality, completeness, and resulting user experience.
- Embody our culture and values.
Skills used in this role
What the employer is looking for
- Graduate / Diploma, or equivalent and basic knowledge of computer hardware and components AND 2+ years’ experience supporting IT equipment or related technology.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred qualifications
- Associate degree in computer science or other field and/or equivalent work experience.
- 3+ years’ experience supporting IT equipment or related technology.
- 2+ years’ experience working in a production, mission-critical 24x7x365 data center environment.
- Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
Benefits and support
- Training and growth opportunities including Career Rotation Programs
- Professional certifications
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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