Senior Customer Custodian - Quality Management Customer
Bosch · Posted Oct 16
Mobility, industrial technology, consumer goods, and energy and building technology services
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About the role
The role sits within Bosch's PS-IN (Power Solutions India) customer quality function, covering traded and manufactured automotive products in India. The team manages customer quality topics, root cause investigation of 0-km and field issues, audits and customer requirement implementation through plant quality. This Senior Customer Custodian owns specific customer accounts, driving issue resolution, perception monitoring and cross-departmental improvement projects for customer satisfaction.
What you will do
- To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer satisfaction
- Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team
- Monitor the customer perception and define appropriate actions for customer satisfaction
- Conduct PHA/Line walk for new customer projects
- Evaluate and manage customer requirements post approval and implement the same through plant quality
- Execute on innovation topics through collaboration with external suppliers and ensure implementation at customer location
- Collaborate with various departments on special projects to meet business requirements and customer satisfaction (reduce customer complaints & liquidate inventories)
- Ensure readiness with all internal quality audit requirements for a specific customer, address the escalations & non-compliance cases and ensure its resolution
Skills used in this role
What the employer is looking for
- Bachelors in engineering (Mechanical, Automobile or Mechtronics) with 2-7 years experience
- Competent knowledge in IC Engines, Vehicle Fuel Injection System, Exhaust Gas Treatment (EGT) and Overall automotive products, Manufacturing Quality, Quality Systems/Methods
- Knowledge on digitalization tools (risk estimation tools,etc)
- Good know how on PowerBI, Advance Excel
Benefits and support
- Compensation and benefits are detailed in the job posting
About Bosch
The Bosch Group is a leading global supplier of technology and services, operating across mobility, industrial technology, consumer goods, and energy and building technology sectors. Driven by its purpose to create technology that is "Invented for life," the company leverages its expertise in hardware, software, and IoT to shape global trends such as automation, electrification, and artificial intelligence.
- Industry
- Automotive
- Company size
- 406225 employees
- Founded
- 1886
- Location
- Stuttgart, Germany
- Funding stage
- Private Company
Leadership
Chairman of the Board of Management
Deputy Chairman and Chief Financial Officer
Markus Heyn
Deputy Chairman and Chairman of Mobility
Frank Meyer
Member of the Board of Management
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