Senior Customer Care Manager - Tractor
Mahindra Group · Posted Oct 27
Automotive, farm equipment, information technology, financial services, and hospitality services
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About the role
This is a customer care and service role within Mahindra Group's Tractor business, covering product installation, service delivery, grievance resolution, warranty control and dealer service operations in the Allahabad territory. The role combines hands-on field service work with managerial responsibility for dealership profitability, spares and lubricants business targets, and dealer manpower capability building. It also involves service quality audits, field trials, retro-fitment drives and CSI improvement.
What you will do
- Quality Product installation Tractor Service within Timeline & Quality .
- Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
- Product complaints resolution with feedback to Plant HO. thru Field Technical reports.
- Ensure Retention of Customers – Under warranty as well as Post warranty.
- Conducting field service activities for customers.
- Ensure CSI amongst top in the industry.
- Warranty control, audit & dispute handling.
- Reduce vehicle down time & improve work quality.
- Ensure Dealership is Profitable & Sustainable
- Meet Organisational service Business targets like Spares , Lubes, accessories… etc.
- Capability building of dealers Manpower on technical skill and system & processes.
- Ensures Customer satisfaction among Sales & Dealers to support the function .
- Inclusion of Channels to propagate business at Dealership level as well as Organizational level.
- Service Quality audit , Feedbacks , Field trials , Retro- fitments drives etc
Skills used in this role
What the employer is looking for
- Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
- 4-7 years of Experience
Preferred qualifications
- Automobile Tractor
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mahindra Group
The Mahindra Group is a multinational conglomerate federation of companies with a presence across more than 20 industries globally. The group holds leadership positions in utility vehicles, farm equipment, information technology, and financial services. Driven by its core purpose to enable people to Rise, Mahindra operates across over 100 countries.
- Industry
- Conglomerate
- Company size
- 327000+ employees
- Founded
- 1945-10-02
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Chairman
Group CEO & Managing Director
Group Chief Financial Officer
Group Chief Technology Officer
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