Senior Cloud Operations Engineer
Oracle · Posted Oct 20
Cloud infrastructure, enterprise software, database systems, and AI-powered business applications
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About the role
Oracle Cloud Infrastructure (OCI) Compute is a core organisation responsible for providing compute power (VMs and BMs) and a family of critical foundational infrastructure services that drive OCI's hardware lifecycle activities. The team owns the end-to-end configuration, dependencies and behaviour of production services, with authority for performance, availability, scalability and security. This role provides escalated operational support, incident, release and change management, automation, and on-call coverage for Oracle production environments across the Oracle technology stack.
What you will do
- Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.
- Incident Management
- Support and troubleshooting of Staging/Production environments
- Response and Resolve incidents as per SLA's
- Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility)
- Maintain Service High Availability
- Release Management
- Test and Deploy solutions and automate to replace manual processes
- Build and maintain deployment tools/procedures
- Zero downtime deployments and a high availability mindset
- Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale.
- Work with service teams to resolve complex issues that require troubleshooting and knowledge of code.
- Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA
- Ensure production security posture
- Ensure monitoring is robust and effective
- Change Management
- Perform Root Cause Analysis
Skills used in this role
What the employer is looking for
- 5+ years overall experience in IT industry
- Minimum 4 years of experience as a Sys Admin/Support
- Strong systems architecture skills
- Strong Linux administration (Understanding of different Hardware family)
- Virtualisation Technologies
- Scripting Language (Python/Bash/Shell etc, basic understanding of Java / Go will be good to have)
- Understanding of Networking, Cloud Computing, Load Balancers
- Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent).
- Experience with maintaining high scale deployments, managing high throughput and IO intensive services.
- Strong knowledge of system configuration tools such as Chef, Terraform, GIT, Jenkins/Hudson, Artifactory
- Continuous Integration development/deployment, e.g. Docker, Kubernetes
Benefits and support
- Compensation and benefits are detailed in the job posting
About Oracle
Oracle Corporation is a multinational computer technology company specializing in cloud-engineered hardware, enterprise software, and database management systems. It provides comprehensive cloud solutions such as Oracle Cloud Infrastructure (OCI) and Oracle Cloud Applications (OCA) to power digital transformations globally. Headquartered in Austin, Texas, Oracle is a major player in enterprise AI integration and database solutions.
- Industry
- Cloud Computing
- Company size
- 141000 employees
- Founded
- 1977
- Location
- Austin, Texas, USA
- Funding stage
- Public Company
Funding
Public Company · $56B raised
- 2025-10-24Post IPO Debt$18B
- 2025-02-03Conventional Debt$18B
Leadership
Lawrence J. Ellison
Chairman of the Board and Chief Technology Officer
Clay Magouyrk
Chief Executive Officer
Mike Sicilia
Chief Executive Officer
Hilary Maxson
Chief Financial Officer
Jae Evans
Global Chief Information Officer and Executive Vice President
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