Senior Business Systems Engineer, Metronome - Confluent
IBM · Posted Oct 29
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
IBM Finance & Operations supports IBM's transformation with efficiency, transparency, and decision-making, and Confluent's Business Systems team builds systems for a consumption-based SaaS business. This senior role is a technical owner for the Metronome platform, configuring and extending usage, pricing, rating, billing, entitlement, and invoicing processes and integrating with CRM, CPQ, ERP, data platforms, and internal services. The engineer partners with Finance, Sales, Deal Desk, Revenue Operations, Product, Engineering, and Data to deliver secure, scalable, maintainable solutions.
What you will do
- Own the end-to-end delivery of high-complexity Metronome initiatives, from discovery and solution design through development, testing, deployment, and post-release stabilization.
- Configure and extend Metronome to support evolving usage, pricing, rating, billing, entitlement, invoicing, and downstream financial processes.
- Translate ambiguous business requirements into clear technical designs, implementation plans, delivery milestones, and measurable outcomes.
- Design scalable, resilient integrations between Metronome and adjacent systems such as CRM, CPQ, ERP, data platforms, contract systems, and internal services.
- Develop platform customizations, scripts, services, APIs, and automation using sound software engineering practices, including version control, code review, logging, error handling, and documentation.
- Define and execute unit, integration, regression, performance, and user acceptance testing for complex system changes; partner with QA and business stakeholders to validate end-to-end outcomes.
- Deploy changes through disciplined release and change-management practices, balancing speed, reliability, security, auditability, and operational readiness.
- Diagnose and resolve complex production issues by tracing behavior across configurations, integrations, data flows, and dependent systems; identify root causes and implement durable fixes.
- Establish reusable architecture patterns, development standards, runbooks, and observability practices that improve maintainability, release quality, and team velocity.
- Anticipate downstream impacts, technical debt, and operational risks; recommend pragmatic tradeoffs and contingency plans before issues become escalations.
- Lead cross-functional working sessions, communicate technical decisions to both technical and non-technical audiences, and build alignment when goals or solution paths are not obvious.
- Mentor other Business Systems engineers and contribute to a culture of thoughtful design, knowledge sharing, continuous improvement, and high-quality delivery.
Skills used in this role
What the employer is looking for
- architecture, or a related field; equivalent practical experience is welcome.
- 8+ years of experience in business systems engineering, software engineering, systems development, technical
- Hands-on experience designing, configuring, developing, testing, and deploying complex SaaS business-system solutions.
- Experience with Metronome or another usage-based billing, consumption management, metering, subscription billing, or revenue operations platform.
- Strong understanding of API-first integration patterns, Python REST APIs, webhooks, JSON, data models, SQL, scripting, and event-driven or asynchronous system behavior.
- Demonstrated ability to design solutions that are scalable, testable, observable, secure, and maintainable rather than optimized only for the immediate request.
- Experience with modern software delivery practices, including Git-based development, code review, automated testing, CI/CD, release management, and production support.
- Strong debugging and analytical skills, with the ability to isolate issues across configurations, code, integrations, data, and platform behavior.
- Experience working in a controlled enterprise environment with access controls, audit trails, change management, data governance, and compliance considerations.
- A track record of independently owning complex technical work, managing competing priorities, anticipating risks, and delivering against commitments with minimal supervision.
- Strong communication and facilitation skills, including the ability to explain technical tradeoffs clearly and build trust with business stakeholders, engineers, vendors, and senior leaders.
- A collaborative, customer-focused mindset and a bias toward simplifying processes, removing manual work, and improving the experience of the teams who rely on Business Systems. Deep hands-on experience implementing or operating Metronome in a high-growth SaaS environment.
- Experience integrating usage and billing platforms with Salesforce, CPQ, NetSuite or another ERP, contract lifecycle management systems, data warehouses, or revenue-recognition workflows.
- Experience with consumption-based pricing, product catalog design, usage data quality, entitlements, invoicing, credits, collections, or revenue operations.
- Experience designing resilient data pipelines and integrations that support high-volume usage events and financially significant business processes.
- Familiarity with cloud platforms, infrastructure-as-code, observability tooling, and secure service-to-service integration.
- Experience improving engineering standards, reusable frameworks, deployment automation, or developer productivity across multiple teams.
- Experience in a public-company or similarly rigorous environment where reliability, auditability, and operational controls matter.
- A thoughtful approach to AI-assisted development and automation, including sound judgment about where AI can accelerate delivery and where human review, testing, and controls are essential.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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