Senior Business Systems Analyst
Akamai · Posted Nov 2
Cloud computing, cybersecurity, and content delivery network services
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About the role
The role sits with Akamai's business stakeholders, technology teams, and cross-functional leaders, translating business needs into scalable system solutions. The work centers on business analysis across the software development lifecycle, process optimization, and enterprise system integrations. This Senior Business Systems Analyst leads stakeholder workshops, manages requirements and UAT, and helps deliver technology enhancements that improve operational efficiency.
What you will do
- Leading stakeholder workshops, understanding business needs, identifying pain points, and translating them into clear functional requirements, user stories, epics, and acceptance criteria.
- Mapping current and future-state processes, identifying gaps and inefficiencies, and recommending opportunities for workflow optimization and automation.
- Collaborating with architects, developers, and QA teams to evaluate system capabilities, assess integration opportunities, and ensure solutions align with business objectives.
- Managing requirements traceability, supporting development and testing activities, overseeing User Acceptance Testing (UAT), and driving defect resolution to ensure successful delivery.
- Evaluating system enhancements, conducting impact assessments and root cause analysis, and supporting implementations, migrations, releases, and user adoption through effective documentation and training.
- Maintaining process maps, functional specifications, system workflows, and project documentation while leveraging data analysis tools to support informed decision-making.
Skills used in this role
What the employer is looking for
- Bring 5+ years of experience in business systems analysis, systems design, product/IT consulting, or a related field.
- Having a bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field, or possess equivalent practical experience.
- Demonstrate strong knowledge of Agile (Scrum/Kanban) and Waterfall methodologies, with experience managing business analysis activities across the SDLC.
- Have hands-on experience with SQL, Excel, Power BI, Tableau, or similar data analysis tools to support business insights and decision-making.
- Understand APIs, data models, and enterprise system integrations, with the ability to assess system dependencies and evaluate technical solutions.
- Be proficient in tools such as Jira, Confluence, Lucidchart, Visio, Miro, or Draw.io for requirements management, collaboration, and process documentation.
- Demonstrate excellent communication, facilitation, and stakeholder management skills, with the ability to explain technical concepts clearly to non-technical audiences.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Akamai
Akamai is a global cloud computing, cybersecurity, and content delivery network company that powers and protects digital experiences online. Its distributed edge platform optimizes web and application performance while providing robust enterprise security solutions. The company serves major global enterprises across various industries, enabling scalable cloud infrastructure and advanced threat mitigation.
- Industry
- Cloud Computing
- Company size
- 11000+ employees
- Founded
- 1998
- Location
- Cambridge, Massachusetts, USA
- Funding stage
- Public Company
Funding
Public Company · $61.5M raised
- 2023-08-16Post Ipo Debt
Leadership
Chief Executive Officer & Co-Founder
EVP & Chief Financial Officer
EVP & Chief Technology Officer
Chief Operating Officer & GM, Cloud Technology Group
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